Alivia Wimer
Cedar Rapids
Summary
Dynamic leader with proven expertise in staff management and workplace safety, honed at Airfx Trampoline Park. Excelled in enhancing customer satisfaction and ensuring operational efficiency through effective team training and mentoring. Skilled in cash handling and fostering nurturing relationships, demonstrating a unique blend of hard and soft skills to drive business growth and team development.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Airfx Trampoline Park
11.2018 - Current
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Completed store opening and closing procedures and balanced tills.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Nanny
Sarah Ann
01.2015 - 08.2018
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
Education
Master of Arts - Marriage And Family Therapy
Mount Mercy University
Cedar Rapids, IA08-2025
Master of Science - Psychology
Mount Mercy University
Cedar Rapids, IA05-2023
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
Timeline
Shift Supervisor
Airfx Trampoline Park
11.2018 - Current
Nanny
Sarah Ann
01.2015 - 08.2018
Master of Arts - Marriage And Family Therapy
Mount Mercy University
Master of Science - Psychology
Mount Mercy University
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