Alix Metayer
North Lauderdale
Summary
Customer-focused professional with a strong background in resolving complex passenger issues and enhancing travel experiences. Effective communicator skilled in client relations, time management, and ensuring safety and comfort onboard. Proven ability to coordinate between teams to maintain efficient operations.
Overview
15
15
years of professional experience
Work History
Flight attendant
Spirit Airlines Inc.
Dania Beach
07.2022 - Current
- Ensured safety and comfort of customers onboard aircraft.
- Instructed passengers on safety equipment and seatbelt usage to promote safety awareness before takeoff.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Addressed passenger inquiries and resolved in-flight issues to enhance overall travel experience.
- Coordinated communication between flight deck and cabin crew to ensure efficient operations.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment.
FC ASSOCIATE
AMAZON
01.2021 - 08.2022
- Unloaded deliveries and organized contents in designated storage areas to ensure efficient inventory management.
- Cross-trained new associates on picking and filling orders for warehouse products.
- Collaborated with coworkers on initiatives to enhance production quality and streamline workflow.
- Evaluated merchandise for irregularities, flaws or damage prior to unload.
- Followed procedures at all times for personal and team safety.
- Maintained clean work areas to support productivity and uphold safety standards.
- Supervised and trained new staff in performing census.
Mortgage Banker Intern
Netork Capital Funding Corporation
07.2020 - 01.2021
- Managed pipeline of mortgages throughout origination process to ensure timely progress.
- Sourced leads, logged contacts with prospects, and followed up with referral sources to maintain engagement.
- Created engaging customer interactions to enhance satisfaction.
- Exceptional influencing, negotiation and time management skills.
- Adhered to all call monitoring attributes based on the standards set by the business.
- Sought opportunities to expand network through obtaining referrals from existing relationships.
Internet Sales Specialist
AutoNation Ford
06.2019 - 07.2020
- Responded to Internet leads within 30 minutes, enhancing customer engagement and interest.
- Call prospects within 45 minutes of receiving a new lead.
- Set appointments for dealership visit with at least 20% of prospect received.
- Achieved a 14% lead-to-dealership conversion rate on new leads, contributing to overall sales performance.
- Achieve an overall Lead-to-Sale closing ratio of 10% or higher.
- Be able to sell cars and trucks using email, phone and face to face skills sets.
- Attend sales meetings for both the dealership and eSales Department.
- Using a personal computer for email, Lead Management Tool, website and MS office applications such as Words, Excel and Internet Explorer.
- Attended training and completed testing requirements for Ford certification.
Customer Rentention Specialist
Teleperformance
01.2018 - 06.2019
- Provided tailored solutions to customers, effectively addressing concerns to reduce service cancellations.
- Resolved complex customer issues through clear communication and strategic problem-solving, enhancing customer satisfaction.
- Assisted customers with special billing requests, ensuring accurate application of third-party charges and timely credits or refunds for service disruptions.
- Maintained up-to-date knowledge of product and service.
Personal Banker
Wells Fargo
06.2014 - 12.2016
- Actively understanding customers' financial needs and providing a product that matches their financial needs, and consistently exceeding sales goals within the guidelines.
- Acquisition of new personal business accounts including checking accounts, savings accounts, CDs, IRAs loans, credit cards.
- Expanded credit portfolios by identifying new opportunities and enhancing existing relationships.
- Processed loan applications and ensured document compliance.
- Teaming up with other partners to help affluent and business customers meet financial needs.
- Built long-term relationships with customers through proactive outbound calls.
- Trained, managed, and coached tellers to help achieve significant improvements in their productivity and help tellers meet and exceed sales goals.
- Assisted customers behind the teller by providing tailored recommendations and facilitating transactions.
- Managed customer complaints/issues and referred to appropriate channels.
- Facilitated equity house closings by coordinating documentation and ensuring compliance for successful transactions.
Retail Sales Associate
The Retail Outsource T-Mobile
08.2011 - 06.2014
- Approached T-Mobile customers to sell multiple wireless headsets, consistently exceeding sales goals while adhering to company guidelines.
- Promoted and sold company products to diverse customers in a competitive marketplace, enhancing overall customer engagement.
- Educating clients on the company’s products and services.
- Keeping in touch with customers via a range of mediums such as phone calls, letters, Email and SMS.
- Trained and coached new hires and existing employees on opening and closing tills, contributing to significant improvements in sales performance.
- Monitored storefront to identify potential security risks and theft incidents.
- Researching new markets and sales opportunities.
Education
High School Diploma -
Coconut Creek High
Coconut Creek, FL05-2005
Skills
- Dependable
- Verbal and Written Communication
- Client relations
- In-Flight Coordination
- Time management
- Attention to detail
- Productivity and Time Management
- Quick Learner
- Reliable and Responsible
- Honesty and Integrity
- Professional Ethics
- Positive demeanor
References
Available upon request
Timeline
Flight attendant
Spirit Airlines Inc.
07.2022 - Current
FC ASSOCIATE
AMAZON
01.2021 - 08.2022
Mortgage Banker Intern
Netork Capital Funding Corporation
07.2020 - 01.2021
Internet Sales Specialist
AutoNation Ford
06.2019 - 07.2020
Customer Rentention Specialist
Teleperformance
01.2018 - 06.2019
Personal Banker
Wells Fargo
06.2014 - 12.2016
Retail Sales Associate
The Retail Outsource T-Mobile
08.2011 - 06.2014
High School Diploma -
Coconut Creek High