Alix Radus
Scarsdale,NY
Summary
Experienced professional with 14 years in bespoke jewelry sales, customer experience, fulfillment, and operations. Skilled at designing and implementing sales training and product education programs while fostering innovation. Proven track record of driving revenue growth and improving client satisfaction through effective leadership of cross-functional teams. Currently Private Sales Director at Jennifer Fisher Jewelry, mentoring teams to achieve business objectives and deepen product knowledge.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Private Client Director
Jennifer Fisher Jewelry
03.2016 - 07.2024
- Lead and mentor CX & Fulfillment teams to achieve high performance and efficient order fulfillment.
- Develop and implement sales training programs to enhance product knowledge and skills.
- Manage production timelines and shipping for fine orders, ensuring prompt delivery and customer satisfaction.
- Resolve customer experience issues through effective crisis management.
- Supervise unfulfilled orders to minimize delays and improve satisfaction.
- Provide personalized assistance to VIP clients, strengthening their loyalty.
- Collaborate with design and marketing to launch a lab-grown diamond collection and train teams on product knowledge.
- Partner with Fine Production on bespoke jewelry projects to optimize efficiency.
- Review and approve CAD for client orders to uphold quality standards.
- Oversee inventory counts to facilitate efficient shipping.
- Coordinate off-site trunk shows and curate selections for the Holiday Gift Guide.
- Collaborate on markdown decisions to enhance inventory management and profitability.
- Revise terms and policies for cross-departmental implementation.
- Evaluate sales training effectiveness through feedback and metrics for continuous improvement.
Sales Manager/Director of Sales
Jennifer Fisher Jewelry / Wyler Designs
04.2012 - 03.2016
- Ensured accuracy and customer satisfaction by verifying online jewelry orders.
- Developed pricing strategies for new item launches, significantly driving sales growth.
- Managed production timelines and shipping processes to ensure timely dispatch of fine orders.
- Optimized financial performance by compiling and analyzing cost and profit data.
- Fostered team collaboration by co-leading impactful sales meetings.
- Supervised production operations and streamlined order shipments to retailers, ensuring smooth accounts receivable processes.
Executive Assistant
Jennifer Fisher Jewelry / Wyler Designs
11.2009 - 04.2012
- Organized schedules and travel arrangements for efficient operations.
- Prepared quarterly accounting paperwork to maintain financial accuracy.
- Set up the showroom for client appointments, creating a welcoming environment.
- Assisted showroom clients to facilitate positive experiences.
- Managed shipping processes for timely delivery of client orders.
- Oversaw movement of samples for photoshoots and press events.
- Co-led sales meetings for Wyler Designs to enhance team effectiveness.
- Coordinated pickup and shipment of findings and finished goods from production partners.
Assistant / Junior Media Buyer
Corinthian Media
02.2008 - 10.2009
- Collaborated with television stations to secure precise airing times for advertisements
- Generated weekly progress reports detailing client and station performance metrics
- Conducted thorough analysis of client and station reports to inform strategic adjustments for future campaigns
- Supported rate negotiation efforts and maintained updated records of media buys, ensuring timely communication of new and updated agreements.
Education
Bachelor of Arts in Communications -
University of Tampa
12.2007
Skills
Client Experience & Operations Management
- Develop and implement sales enablement and product education strategies; train sales and CX teams
- Manage customer experience and crisis resolution
- Oversee operations and fulfillment processes
Leadership & Strategy
- Team leadership and mentorship
- Sales strategy development and execution
- Pricing strategy and marketing collaboration
Technical Proficiency
- Microsoft Office, Magento, Shopify, NetSuite, Retention X, Gorgias
Certification
Graduate Diamonds, Gemological Institute of America
April 2018
Timeline
Private Client Director
Jennifer Fisher Jewelry
03.2016 - 07.2024
Sales Manager/Director of Sales
Jennifer Fisher Jewelry / Wyler Designs
04.2012 - 03.2016
Executive Assistant
Jennifer Fisher Jewelry / Wyler Designs
11.2009 - 04.2012
Assistant / Junior Media Buyer
Corinthian Media
02.2008 - 10.2009
Graduate Diamonds, Gemological Institute of America
April 2018
Bachelor of Arts in Communications -
University of Tampa
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