Summary
Overview
Work History
Education
Skills
Timeline
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Alix Reynolds

Leicester

Summary

Dynamic and adaptable professional with a proven track record at Aeroflow Healthcare, excelling in customer service and organizational skills. Demonstrated ability to enhance customer satisfaction and team efficiency, with a knack for resolving complex issues promptly. Skilled in multitasking and maintaining high standards of professionalism, contributing significantly to workplace achievements.

Overview

13
13
years of professional experience

Work History

Customer Account Representative

Aeroflow Healthcare
02.2018 - Current
  • Working with different applications efficiently to provide all around customer service and maintaining a log.
  • Enhancing customer satisfaction by promptly addressing concerns and providing accurate information while answering the phones.
  • Assisting team members with account-related tasks and retraining on compression.


Car Wash Attendant

Krystal Blue Car Wash
03.2016 - 02.2018
  • Cleaning car exteriors, guiding vehicles through the car wash and ensuring proper customer service.
  • Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
  • Kept customer areas clean and tidy to maintain professional, hygienic standards.

Retail Sales Associate

JOANN Fabrics and Crafts
04.2012 - 04.2016
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Maintaining inventory by restocking shelves and organizing product by setting up planograms

Customer Service Representative

Answering Service
01.2015 - 03.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted customers in receiving the proper care and navigating them to the appropriate doctor

Education

High School Diploma -

TC Roberson
Asheville
06-2009

Skills

  • Goal oriented
  • Organization skills
  • Teamwork
  • Adaptability
  • Attentiveness
  • Time management

Timeline

Customer Account Representative

Aeroflow Healthcare
02.2018 - Current

Car Wash Attendant

Krystal Blue Car Wash
03.2016 - 02.2018

Customer Service Representative

Answering Service
01.2015 - 03.2016

Retail Sales Associate

JOANN Fabrics and Crafts
04.2012 - 04.2016

High School Diploma -

TC Roberson

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Alix Reynolds