Alix Villalba
Spring
Summary
Results-oriented Duty Manager leveraging extensive small business experience to consistently exceed objectives. Achieved operational efficiency through effective personnel oversight, proactive problem-solving, and adherence to industry best practices. Fostered a communicative culture that empowered teams and facilitated the achievement of aggressive goals through training and mentoring.
Overview
19
19
years of professional experience
Work History
Manager on Duty
Wells Fargo & Company
Spring
12.2022 - Current
- Responded to customer questions regarding products, prices and availability.
- Monitored employee productivity, providing feedback and coaching to enhance performance.
- Complied with company policies, objectives and communication goals.
- Trained team and clients on using digital features and options effectively.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Resolved customer complaints, adjusting policies to better align with evolving customer needs.
- Coached staff members to develop long-term career goals.
- Maintained operating schedules, ensuring effective coverage for key areas to meet operational objectives.
Business Advocate
Wells Fargo & Company
Katy
03.2020 - 12.2022
- Engaged customers in conversation to effectively determine needs and requirements.
- Identified customer needs and recommended best products and services to enhance satisfaction.
- Identified customer needs by asking questions and advising on best solutions.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Increased profitability and revenue by generating high scores in sales.
- Connected small businesses with suitable partners to fulfill specific needs and drive growth.
Personal Banker
Wells Fargo & Company
Katy
04.2012 - 03.2020
- Assisted customers in opening and closing accounts and applying for loans to facilitate informed financial decisions.
- Adhered to operational standards to ensure security and compliance in risk management.
- Developed strong rapport with new and existing clients to address financial needs and enhance branch loyalty.
Personal Banker
Bank of America
Houston
11.2007 - 11.2011
- Cultivated relationships with new and existing clients to address financial needs and foster branch loyalty.
- Assisted customers with account management, loan applications, and financial decision-making to enhance customer satisfaction.
- Adhered to operational standards to ensure security, manage risk, and maintain compliance.
Education
Associate of Arts - International Businesses Administration
Texas Southern University
Houston, TX08.2003
Skills
- Operations Management
- Project Management
- Operational Planning
- Customer Engagement
- Training and Mentoring
- Team Building
- Complex Problem-Solving
- Negotiation
- Goal-Oriented
Timeline
Manager on Duty
Wells Fargo & Company
12.2022 - Current
Business Advocate
Wells Fargo & Company
03.2020 - 12.2022
Personal Banker
Wells Fargo & Company
04.2012 - 03.2020
Personal Banker
Bank of America
11.2007 - 11.2011
Associate of Arts - International Businesses Administration
Texas Southern University