Alixandrea Curtis, CCMA, CGIP

Patient Care:

• Greeted and escorted patients to exam rooms, ensuring comfort and timely service.
• Measured vital signs with precision and performed EKG testing, demonstrating knowledge of basic EKG rhythms.
• Collected and accurately recorded patient history, medications, and requested refills.

Cardiac Assistance:

• Assisted with checks of cardiac devices such as pacemakers, ICDs, and implanted loop recorders.
• Coordinated sample distribution and/or pickup for patients.

Communication & Coordination:

• Communicated with patients via phone and messages, maintaining HIPAA confidentiality.
• Efficiently prepared charts and retrieved records for new and returning patients.

Training & Leadership:

• Provided training and support for new Medical Assistant staff in the department.

Customer Service & Order Management:

• Greeted and seated customers, ensuring a welcoming environment.
• Accurately recorded and input food and drink orders into the POS system.
• Delivered food and drink orders promptly, maintaining proper presentation.

Operational Duties:

• Handled cash and debit/credit card transactions efficiently.
• Completed assigned side work duties and maintained a clean work environment.

Customer Service & Order Management:

• Greeted and seated customers, ensuring a welcoming environment.
• Accurately recorded and input food and drink orders into the POS system.
• Delivered food and drink orders promptly, maintaining proper presentation.

Operational Duties:

• Handled cash and debit/credit card transactions efficiently.
• Completed assigned side work duties and maintained a clean work environment.

Patient & Provider Coordination:

• Coordinated Biologic applications with patients, providers, and support staff.
• Communicated frequently with insurance companies, patient assistance programs, and pharmaceutical companies.
• Directed medical assistants and support staff in completing tasks, patient paperwork, and applications.

Patient Education & Support:

• Educated patients on proper skin cleaning and biologic injection techniques.
• Stocked, maintained, and distributed patient education materials.

Assisting with Dermatological Procedures:

• Assisted providers with dermatological surgeries, including sterile processing of tools, surgical tray setup, disposing of biohazard materials, and suture/closure of surgical incisions.
• Provided patient education on wound and post-surgical care.

Administrative & Clinical Support:

• Completed prior authorizations for non-covered medications through online portals.
• Greeted and called patients into the clinical work area.
• Led patients to exam rooms, measuring vital signs with precision.
• Acted as scribe, efficiently recording office visits, alternating with another medical assistant.
• Scheduled surgeries and managed pre-operative testing and workflow.

Specimen Handling & Communication:

• Correctly labeled and stored patient specimens.
• Communicated with patients via phone and messages, maintaining HIPAA confidentiality and professionalism.
• Assisted co-workers with tasks as needed.
• Completed applicable point-of-care testing, including in-office COVID testing for employees.

Patient & Clinical Support:

• Politely greeted and called patients into the clinical work area.
• Led patients to exam rooms and accurately measured vital signs.
• Communicated with patients via telephone and messages, maintaining HIPAA confidentiality and professionalism.

Surgical & Procedure Assistance:

• Scheduled surgeries and managed all details involved with pre-operative testing and workflows.
• Provided information on medical office procedures and assisted with proper sterile tray setup and cleanup.
• Prepared and sterilized surgical instruments for autoclave.
• Correctly labeled and stored patient specimens.

Administrative & Coordination:

• Assisted co-workers with tasks when available to help.
• Extensive experience with the NextGen medical record system.
• Calculated and collected monetary surgery deposits.
• Coordinated care with primary care and specialty offices, as well as Kootenai Hospital Operating Facility and Kootenai Outpatient Surgery Center.

Patient Care & Support:

• Triage emergent patients as needed.
• Greeted and roomed patients, accurately measuring and recording vital signs.
• Applied and demonstrated the use of appropriate durable medical equipment to patients, families, and caretakers.

Surgical & Medication Assistance:

• Assisted providers with minor office surgeries, including sterile surgical tray setup.
• Administered oral, topical, and injectable medications to patients.
• Prepared and sterilized surgical instruments using autoclave.

Communication & Testing:

• Contacted patients via phone regarding lab results.
• Performed various point-of-care testing techniques.

EMR System Support & Development:

• Provided technical support and development for various electronic medical record (EMR) systems across healthcare facilities in the North Idaho region.
• Designed, implemented, and maintained EMR systems to ensure optimal functionality.

Collaboration & Customization:

• Collaborated with healthcare professionals to understand their needs and customized the EMR software accordingly.
• Ensured seamless integration of EMR systems with other healthcare systems.

Troubleshooting & Training:

• Troubleshot and resolved issues as they arose, ensuring minimal disruption to operations.
• Provided training and ongoing support to end-users, ensuring efficient system utilization.

Compliance & Industry Standards:

• Stayed updated on industry standards and regulations to ensure compliance with healthcare data management requirements.

• Politely greet and call patients into clinical work area
• Lead patient to exam room and measure vital signs with precise accuracy
• Provide information on, and assist with medical office procedures
• Correctly label and store patient specimens
• Perform in-office point-of-care testing and record results in patients medical record
• Communicate with patients via telephone and messages
• Display proper HIPAA confidentiality and professionalism
• During laboratory technician fill-in, identify patient's and perform venipuncture
• Assist co-workers with tasks when available to help
• Extensive experience with NextGen, as well as newly introduced EPIC EMR systems

Patient Encounter Documentation:

• Accompanied providers into patient examination rooms to accurately and efficiently document encounters.
• Documented any procedures performed by providers during patient visits.

Medical Knowledge & Skills:

• Possessed in-depth knowledge of medical terminology, billing, and coding information.
• Demonstrated excellent listening skills, ensuring precise documentation and understanding of patient needs.

Work Performance & Adaptability:

• Worked effectively under pressure, staying composed in busy or stressful situations.
• Focused on the needs of the provider throughout the entire shift, ensuring smooth operations.

Legal & Technical Expertise:

• Maintained a strong understanding of legal concepts such as HIPAA and patient confidentiality.
• Proficient in navigating specific Electronic Medical Record (EMR) programs.

Communication & Efficiency:

• Demonstrated excellent typing speed and skills, while maintaining effective communication with the healthcare team and patients.