Aliya Dubois
Brooklyn,NY
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
3
3
years of professional experience
Work History
Generalist
MedRite Urgent Care
New York, NY
08.2023 - Current
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Call Center Representative
Global Contact Services
Long Island City, NY
01.2023 - 07.2023
- Processed orders, forms, applications, and requests accurately and efficiently.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
Intern
Uncle Chase Foundation
Staten Island, NY
01.2022 - 01.2023
- Established online presence for nonprofit organization.
- Supported teachers in conducting virtual sessions.
- Increased engagement for local initiatives via social media campaigns.
Education
High School Diploma -
Edward R Murrow
Brooklyn, NY06-2021
Skills
- Strong problem solver
- Organization
- Team building
- Leader
- Project organization
- Relationship development
- Scheduling
- Administrative support
- Data evaluation
- Office administration
Timeline
Generalist
MedRite Urgent Care
08.2023 - Current
Call Center Representative
Global Contact Services
01.2023 - 07.2023
Intern
Uncle Chase Foundation
01.2022 - 01.2023
High School Diploma -
Edward R Murrow