Aliya Martinez
Houston,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Customer Account Manager/Dispatch
Skyhawk Chemicals
Houston, TX
- Current
- Build and maintain strong relationships with key customers
- Act as the main point of contact for customer inquiries and issues
- Develop and implement strategies to increase customer satisfaction and retention
- Coordinate and schedule deliveries to meet customer requirements
- Communicate with drivers and provide necessary information for successful deliveries
- Monitor delivery progress and address any issues or delays
- Maintain accurate records of deliveries and update tracking systems
- Handle customer inquiries and provide updates on delivery status
- Ensure compliance with transportation regulations and company policies.
Administrative Clerk
Skyhawk Chemicals
Houston, TX
03.2022 - Current
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Answered multi-line phone system and transferred callers to appropriate department or staff member
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Handled incoming business and client requests for information
- Completed data entry tasks with accuracy and efficiency.
Receptionist
MOBILEASE, INC
Houston, TX
02.2021 - 05.2021
- Answered central telephone system and directed calls accordingly
- Sorted, received and distributed mail correspondence between departments and personnel
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Executed billing tasks and recorded information in company databases.
Receptionist
Tommie Vaughn Ford
Houston, TX
01.2018 - 12.2020
- Answered central telephone system and directed calls accordingly
- Completed clerical tasks such as filing, copying and distributing mail
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft for vehicle trading.
Service Coordinator
Overhead Door Co.
Houston, TX
12.2019 - 04.2020
- Acted as first point of contact and set appointments for prospective clients
- Addressed client inquiries and updated database information
- Increased sales by offering advice on purchases and promoting additional products.
Education
BBA: General Business -
University of Houston Downtown
Houston, TXAA: Business Administration -
Houston Community College
Houston, TXHigh School Diploma -
Stephen F. Austin High School
Houston, TXTimeline
Administrative Clerk
Skyhawk Chemicals
03.2022 - Current
Receptionist
MOBILEASE, INC
02.2021 - 05.2021
Service Coordinator
Overhead Door Co.
12.2019 - 04.2020
Receptionist
Tommie Vaughn Ford
01.2018 - 12.2020
Customer Account Manager/Dispatch
Skyhawk Chemicals
- Current
BBA: General Business -
University of Houston Downtown
AA: Business Administration -
Houston Community College
High School Diploma -
Stephen F. Austin High School