ALIYA WILLIAMSON
Newark,NJ
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
1
1
year of post-secondary education
31
31
years of professional experience
Work History
Supervisor
AnswerNet
Maple Shade, NJ
01.2019 - Current
- Supervised team of 20+ employees, fostering high performance and adherence to company standards.
- Trained 10+ employees on effective call handling techniques and company software, enhancing team efficiency and customer satisfaction.
- Set up and managed 100+ new customer accounts monthly, consistently inputting accurate data and maintaining a 99% accuracy rate.
- Delivered telephone answering services for contact center solutions, maintaining consistent quality.
Supervisor
Academy/Ansercomm
Hacksensack, NJ
01.1996 - 01.2019
- Supervised team of 20+ employees, fostering high performance and maintaining adherence to company standards.
- Trained 10+ employees on effective call handling techniques and proficient use of company software, enhancing team efficiency and customer satisfaction.
- Managed setup of 100+ new customer accounts monthly, ensuring accurate data input with a 99% accuracy rate.
- Developed call center solutions to enhance customer service processes.
Education
Certificate - Business Administration
American Businesses Institute
Newark, NJ 01.1995 - 01.1996
Passaic High School
Passaic, NJ Skills
- Call center operations
- Customer account setup
- Call handling
- Team supervision
- Employee training
- Account Management
- Customer Service
- Leadership
- Training
- Communication
- Conflict Resolution
- Collaboration
- Organization Skills
- Attention to detail
- Decision making
Personal Information
Title: AnswerNet Supervisor
Timeline
Supervisor
AnswerNet
01.2019 - Current
Supervisor
Academy/Ansercomm
01.1996 - 01.2019
Certificate - Business Administration
American Businesses Institute
01.1995 - 01.1996
Passaic High School