Aliyah Mccaa
Aliceville,AL
Summary
Dynamic leader with proven expertise in operations management and staff development, honed at Brose and Smp. Excelled in fostering inclusive environments, enhancing team productivity by over 30%, and implementing effective problem-solving strategies. Skilled in customer service and complex problem-solving, adept at driving continuous improvement and achieving significant conflict reduction.
Overview
10
10
years of professional experience
Work History
Supervisor
Smp
11.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Frequently inspected production area to verify proper equipment operation.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Team Leader
Brose
07.2014 - 09.2020
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Oversaw quality control measures, maintaining high standards for all project outputs.
Education
Diploma -
Aliceville High School
Aliceville 05.2014
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Decision-making
- Complex Problem-solving
- Inventory control
- Staff development
- Staff discipline
- Team building
- Operations management
- Policy enforcement
- Waste reduction
- Verbal and written communication
- Coaching and mentoring
- Multitasking
- Time management
- Excellent communication
Timeline
Supervisor
Smp
11.2022 - Current
Team Leader
Brose
07.2014 - 09.2020
Diploma -
Aliceville High School