Aliyah Banks
Merced,CA
Summary
Diligent Dispatcher with solid background in logistics and inventory management. Efficiently processed shipments and received goods, ensuring seamless operations. Demonstrated strong organizational skills and attention to detail in maintaining accurate records and tracking inventory.
Overview
7
7
years of professional experience
Work History
Receptionist
Banks Miracles Beauty and Barber Salon
01.2020 - 07.2024
- Highly skilled at maintaining desk, answering calls for appointment scheduling
- Comprehensive knowledge of maintaining client records and computerized data
- Able to maintain a clean and organized salon environment
- Well versed greeting in a friendly and welcoming manner
- Demonstrated ability to replenish retail products and assist in inventory process
- Ability to listen actively and speak effectively
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
CSR Bilingual
Faneuil Covered California
08.2020 - 01.2022
- Billing explanations, cost savings advice, and explain company policies and procedures along with terms and conditions
- Provided efficient and effective service to customers and prospects on all patron based services to a variety of inquiries and customer needs
- Maintained sincere interest in providing stellar customer care
- Understood customer needs, determines the appropriate course of action to meet those needs and completes or initiates the transaction
- Exercised independent thinking in meeting customer expectations
- Excel
- Salesforce
- Microsoft
- Cisco Finesse
- VPN connections
Dispatcher
Thyssenkrupp
02.2017 - 02.2019
- Dispatched Tesla drivers efficiently & effectively - consistently looked for ways to optimize productivity
- Conducted regular meetings with Tesla
- Ensured excellent service for shipment process, such as quick response to inquiries and problem resolution
- Coached Tesla drivers and internal team on utilization of Tesla logistics Mobile Applications to Tesla drivers and internal teams
- Escorted drivers to doors inbound and outbound areas for products
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Account Administrator II
Adesa Auction Golden Gate
08.2017 - 01.2019
- Responded to customer inquiries relations to vehicles and titles
- Prepared titles,contacts,pre-sale and post-sale reports, bill of sale and post charges incurred
- Process paperwork and checks following the sale with provided necessary paperwork to customers
- Scheduled sale for accounts after completion of necessary pre-sale reconditioning and required paperwork
- Audit,organize and file paperwork for all accounts
- Create spreadsheets for inventory and scheduling vehicles on line for review,assist in preparation and processing of post-sale information to managers and customers
- Performed customer service transactions as described in the account contract
- Resolved multiple of customer complaints in a friendly,courteous manner and advise the general manager and designated manager of all serious complaints and incidences
- Entered reports in AMS and V-Trace
- Assist in maintaining vehicle inventory for vehicle aging and first in\first-out process
- Reviewed all vehicle productivity for all departments
Education
Bachelor of Science - Business Administration
DeVry University
05-2025
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Customer service
- Active listening
- Decision-making
- Dispatch software
- Attention to detail
- Problem-solving
- Dispatching procedures
- Route navigation
- Multitasking and organization
Timeline
CSR Bilingual
Faneuil Covered California
08.2020 - 01.2022
Receptionist
Banks Miracles Beauty and Barber Salon
01.2020 - 07.2024
Account Administrator II
Adesa Auction Golden Gate
08.2017 - 01.2019
Dispatcher
Thyssenkrupp
02.2017 - 02.2019
Bachelor of Science - Business Administration
DeVry University
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