Aliyah Black
Nine Miles Bull Bay,St. Andrew
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
First Caribbean International Bank Jamaica
06.2023 - 09.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Clerical Assistant
Statistical Institute Of Jamaica
07.2022 - 08.2022
- Assisted with filing documents and maintaining records.
- Greeted visitors and customers in a friendly, professional manner.
- Maintained confidentiality of sensitive company information while handling sensitive documents
Cashier
Corn Dog Shop
01.2020 - 01.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Camperdown high School
01.2016 - 01.2019
- Assisting P.E department with sorting out records and organizing equipment
Education
6th Form -
Camperdown High School
Camperdown High School
Skills
- Microsoft Word
- Access
- PowerPoint Presentation
- Data Entry
- Paperwork Processing
- Data Collection
- Product Knowledge
- Customer Service
- High-energy attitude
Phone
(876) 275-1900, (876) 520-9026
References
Upon Request
Extracurricular Activities
Key Club Red Cross Club Tourism Action Club Inter-School Christian Fellowship
Community Service
- Volunteer at the Camperdown Classics track meets annually.
- Beach cleanup at Kingston Harbor in association with the Tourism Action Club
- Volunteer at the mustard seed children's home in association with the Camperdown Key club
Timeline
Customer Service Representative
First Caribbean International Bank Jamaica
06.2023 - 09.2023
Clerical Assistant
Statistical Institute Of Jamaica
07.2022 - 08.2022
Cashier
Corn Dog Shop
01.2020 - 01.2021
Camperdown high School
01.2016 - 01.2019
6th Form -
Camperdown High School
Camperdown High School
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