Aliyah Booker
Spartanburg,SC
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.
Overview
3
3
years of professional experience
Work History
Hotel Front Desk Clerk
Four Points By Sheraton
2023.05 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Coordinated with the sales team to promote special offers and upsell available amenities.
- Kept accounts in balance and ran daily reports to verify totals.
- Trained new staff members in customer service techniques and hotel operations.
- Prepared reports on guest satisfaction levels and other metrics.
Team Leader
Chick-fil-A
2021.07 - 2023.05
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Education
High School Diploma -
Spartanburg High School
Spartanburg, SC05.2023
Skills
- Customer Service
- Payment handling
- Welcoming guests
- Teamwork orientation
- Professional Appearance
- Microsoft Office
- Computer Skills
- Hospitality services
- Time Management
- Problem-solving skills
- Invoicing and Billing
- Staff Training
Timeline
Hotel Front Desk Clerk
Four Points By Sheraton
2023.05 - Current
Team Leader
Chick-fil-A
2021.07 - 2023.05
High School Diploma -
Spartanburg High School
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