Aliyah Bravo
Vista,CA
Summary
Well-qualified Leasing Specialist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Leasing Specialist
Property West Residential
08.2021 - Current
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Set appointment times for individuals to tour facilities and see available units.
- Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.
- Reviewed aged vacancies, market-ready apartments and models and completed and updated market surveys.
- Pleasantly greeted visitors to office, asked questions and offered assistance.
- Collected rent and tracked resident payments and information in computer system.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Lead Infant Teacher
Creative Learning Center
12.2020 - 07.2021
- Promoted development of social, emotional, and communication skills in infants.
- Promoted sensory development by providing access to different textures.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Adhered to parent preferences and legal requirements for feeding breastmilk, formula and solids to infants.
- Applied play-based strategies to provide diverse approaches to learning.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Implemented curriculum to enhance classes with learning-focused activities.
- Kept classroom and feeding areas clean, neat and safe.
Caregiver
A Better Solution In Home Care Inc.
11.2019 - 01.2021
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
Customer Service Representative
Stater Brothers Markets
02.2018 - 12.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
Education
Mountain View High School
Mountain View, CA06.2016
Skills
- Lead Generation
- Lead Conversion
- Performance Optimization Strategies
- Property Management
- Leasing and Sales
- Business Strategies
- Microsoft Office
- Tenant Issue Resolution
Certification
Property Management Certification
Timeline
Leasing Specialist
Property West Residential
08.2021 - Current
Lead Infant Teacher
Creative Learning Center
12.2020 - 07.2021
Caregiver
A Better Solution In Home Care Inc.
11.2019 - 01.2021
Customer Service Representative
Stater Brothers Markets
02.2018 - 12.2019
Mountain View High School
Property Management Certification
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