Lori Liesman
Buchanan Dam
Summary
Adept at enhancing customer relationships and retention, I spearheaded initiatives at Entrata that significantly boosted brand loyalty through exceptional service. My expertise in business administration and customer service, combined with a knack for operational efficiency, has consistently driven positive outcomes. Demonstrated proficiency in documentation and staff management underscores my comprehensive skill set.
Overview
5
5
years of professional experience
Work History
Leasing Specialist
Entrata
Lehi
06.2023 - 04.2024
- Provided excellent customer service to both current tenants and prospective renters throughout the leasing process.
- Monitored compliance with all city ordinances pertaining to residential leasing regulations.
- Fielded interested leads' phone calls and emails, providing immediate response to questions.
- Scheduled tours so interested parties could view available units and see facilities.
- Escalated critical issues to property manager to deliver immediate resolution.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Built brand loyalty by delivering stellar leasing experience to residents.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Leasing Specialist
Entrata
12.2021 - 08.2022
- Provided excellent customer service to both current tenants and prospective renters throughout the leasing process.
- Followed up with potential tenants after viewings to ensure their satisfaction with the unit features.
- Encouraged prospective tenants to fill out applications after property tours.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Escalated critical issues to property manager to deliver immediate resolution.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Built brand loyalty by delivering stellar leasing experience to residents.
- Fielded interested leads' phone calls and emails, providing immediate response to questions.
Owner/Operator
A Shot Of Tx Photography
Galveston
01.2019 - 12.2021
- Organized and maintained photography equipment, props.
- Edit photos using Adobe Photoshop and other software applications.
- Consult with clients to understand their needs and preferences for a photo shoot.
- Conduct interviews with subjects of a photoshoot to ensure comfort level during the session.
- Advise on appropriate poses, props, and backgrounds for each shot taken.
- Research trends in photography styles to stay up-to-date with current technologies and practices.
- Assist in planning setup of shoots including location scouting.
- Ensure safety of people involved in photo sessions by following all applicable laws and regulations.
- Manage budgets related to purchasing supplies needed for each shoot.
- Photographed special events, parties, and portraits.
- Attend workshops or seminars related to photography techniques and technology advancements.
- Explained price and package details to customers.
- Set up camera control equipment, stands, and tripods for shoots.
- Developed creative concepts and themes for photo shoots in collaboration with clients.
- Conducted on-location photography sessions, adapting to various environments and lighting conditions.
- Edited and retouched photos using Adobe Photoshop and Lightroom to enhance image quality.
- Conducted photo shoots annually, including weddings, portraits, and commercial photography.
Business Manager
The Knights of Mayhem
Eagle Mountain
11.2018 - 04.2021
- Developed and implemented policies and procedures to improve operational efficiency.
- Maintained financial records, prepared budgets, and monitored expenditures.
- Conducted research on current industry trends to identify potential areas for improvement in business operations.
- Reviewed documents such as contracts, purchase orders.
- Drafted amendments to existing contracts when necessary.
- Negotiated contracts with clients.
- Organized paperwork related to contracts, releases, invoices, payments.
- Drafted contracts and agreements with events and fairs.
- Negotiated terms of contracts with external parties.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Coordinated travel arrangements for staff members, including making reservations for flights or hotels.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
Education
Associate of Arts - Photography
UDEMY
Online10-2021
Skills
- Customer Retention
- Customer Service
- Customer Relations
- Business Administration
- Customer Relationship Management
- Documentation proficiency
- Staff Management
- Performance Evaluations
- Business generation
- Lead Generation
- Operations Management
Timeline
Leasing Specialist
Entrata
06.2023 - 04.2024
Leasing Specialist
Entrata
12.2021 - 08.2022
Owner/Operator
A Shot Of Tx Photography
01.2019 - 12.2021
Business Manager
The Knights of Mayhem
11.2018 - 04.2021
Associate of Arts - Photography
UDEMY