Danisha Verser
Wichita Falls,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Excellent at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
LEASING SPECIALIST
NPMA
Wichita Falls, TX
04.2024 - Current
- Schedule client tours, enhancing satisfaction and increasing bookings.
- Process applications efficiently, ensuring smooth client onboarding.
- Manage unit turnovers and work orders, maintaining operational flow.
- Organize and file documents accurately, supporting administrative tasks.
- Conduct market surveys, updating data in Excel for corporate insights.
911 DISPATCHER
Wfpd
Wichita Falls, TX
07.2023 - Current
- Take 911 calls in a timely fashion while inputting information in the computer system. Dispatch the correct officer to the correct location and make sure all details are given to them.
- Provided compassionate communication to callers during emergencies, ensuring a calm and effective response while building trust.
- Executed rapid response protocols to 911 calls, achieving timely dispatch of officers and enhancing public safety measures.
CUSTOMER SERVICE REPRESENTATIVE
Fairfield Inn & Suites
Wichita Falls, TX
04.2023 - 07.2023
- Managed guest check-ins/outs, ensuring seamless service and satisfaction.
- Maintained lobby cleanliness, enhancing guest experience.
- Verified room quality, ensuring guest comfort and satisfaction.
- Logged daily activities, providing timely updates to management.
- Prepared shift transitions, ensuring smooth operations for next day.
PROGRAM ASSISTANT
Las Vegas Urban League
Las Vegas, NV
03.2021 - 04.2023
- Implemented a tracking system to streamline document processing, enhancing efficiency.
- Analyzed client inquiries to provide tailored support, increasing satisfaction.
- Coordinated with case workers for precise documentation, reducing service delays.
ALARM DISPATCHER
NATIONAL MONITORING CENTER
Irving, TX
08.2020 - 12.2021
- Monitored alarms, dispatched services, logged actions accurately.
- Ensured compliance with protocols, improving response efficiency.
- Enhanced communication with entities, resolving issues swiftly.
- Utilized detailed logging to track and analyze alarm responses.
- Contributed to team efforts, maintaining high service standards.
SUPERVISOR
NCS
Little Elm, TX
05.2015 - 05.2020
- Led team to meet client cleaning standards, enhancing satisfaction and operational efficiency.
- Ensured compliance with client expectations, improving service quality and team performance.
- Managed cleaning schedules, resulting in consistent client satisfaction and streamlined operations.
- Directed daily operations to uphold stringent cleaning standards, achieving noticeable results in client satisfaction and operational efficiency.
GUEST SERVICE LEAD
SusieCakes
Plano, TX
03.2019 - 01.2020
- I assure our guests are our main priority and they have satisfactory service. As the lead, I take custom orders and make sure they're done on time. I close the store at night and make sure everything is prepared for the next work day.
- Managed custom orders efficiently, guaranteeing timely completion and elevating customer loyalty through personalized service.
- Analyzed guest feedback to implement service improvements, resulting in noticeable gains in repeat customer visits.
- Oversaw nightly store closing procedures, ensuring all preparations met operational standards for a seamless start to the next day.
- Coordinated with team members to streamline service processes, significantly reducing wait times during peak hours.
Education
Associate of Applied Science - Business Administration And Management
North Central Texas College
Gainesville, TX01-2026
Skills
- Management
- Microsoft Office
- Communication
- Time Management
- Guest Relations
- Crisis Management
- Analytical Thinking
- Multitasking Ability
- Organizational Skills
- Relationship Building
- Customer Retention
Timeline
LEASING SPECIALIST
NPMA
04.2024 - Current
911 DISPATCHER
Wfpd
07.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Fairfield Inn & Suites
04.2023 - 07.2023
PROGRAM ASSISTANT
Las Vegas Urban League
03.2021 - 04.2023
ALARM DISPATCHER
NATIONAL MONITORING CENTER
08.2020 - 12.2021
GUEST SERVICE LEAD
SusieCakes
03.2019 - 01.2020
SUPERVISOR
NCS
05.2015 - 05.2020
Associate of Applied Science - Business Administration And Management
North Central Texas College