Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aliyah Buchanan

Oviedo

Summary

Professional in patient access with strong focus on team collaboration and achieving results. Skilled in patient registration, insurance verification, and handling sensitive information with confidentiality. Known for flexibility in adapting to changing needs and relying on strong communication and problem-solving abilities. Prepared to make significant impact in ensuring seamless patient access and satisfaction also I am currently on the SPOC (Special Point Of Contact) team where I work with high touch clinics to ensure a seamless and smooth transition into our program

Overview

11
11
years of professional experience

Work History

Patient Access Specialist/ SPOC

AssistRx
09.2024 - Current
  • Maintained patient confidentiality by adhering to HIPAA guidelines.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Collected and entered patient demographic and insurance data into computer database.
  • Collected and validated patient demographics and insurance information.
  • Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Provided excellent customer service to patients and medical staff.

CSR

TTECH (TeleTech), UHC/OPTUMRX
09.2022 - Current
  • (PBM) Pharmacy benefits manager
  • Create mail order accounts for new patients
  • Refill Rx and process them for mail order
  • Go over coverage and co-pays for medications
  • Develop and maintain list or formularies of covered medications
  • Connect calls to Prior Authorizations, Pharmacy Help Desk, Specialty Department
  • Maintain confidential patient, employee and company information in compliance with company policies and regulatory requirements HIPPA

Licensed Insurance Agent

SYKES/Liberty mutual
05.2022 - 09.2022
  • Set up auto car insurance
  • Adding/Removing cars on policies and adding/removing members as well
  • Completed requirements and submits to underwrites
  • Customized programs to cover clients' risks
  • Identify clients' needs

Food and beverage

Walt Disney World
11.2019 - 05.2022
  • Took orders
  • Cash Handling, operating a point of sale system
  • Stocked items, food preparation for 3 locations
  • Event host for fireworks

SALE ASSOCIATE

ROSS
08.2019 - 02.2020
  • Respond to customers' questions
  • Greet and receive customers in a welcoming manner
  • Direct customers by escorting them to racks
  • Alerting management of potential security issues

SALE ASSOCIATE

WAL-MART
04.2016 - 04.2017
  • Serve customers by helping them select products
  • Assists with inventory, including receiving and stocking merchandise
  • Provide outstanding customer service
  • Manage financial transactions
  • Drive sale through engagement of customers, suggestive selling and share product knowledge
  • Process payments by totaling purchases, processing checks, cash, and store or other credit and debit cards

Cashier

Universal Studios
11.2014 - 11.2015
  • Operated a cash register for cash, checks, and credit card transactions with great accuracy levels
  • Worked at different stand locations as a cashier
  • Worked extra hours when asked to volunteer to meet business hours
  • Kept stock of inventory to make sure all stands were stocked and ready

Education

High school diploma - General studies

University High School
Orlando, FL
05.2014

Penn Foster diploma - Nursing

Penn Foster
05.2022

Skills

  • Understanding of Medical terminology
  • Excellent Communication
  • Great team working skill
  • Overall multi-tasking skill
  • Ability to work in fast past
  • Time Management
  • HIPAA compliance
  • Exceptional communication
  • Professionalism and ethics
  • Outbound calling
  • Customer service
  • Providing information and resources

Timeline

Patient Access Specialist/ SPOC

AssistRx
09.2024 - Current

CSR

TTECH (TeleTech), UHC/OPTUMRX
09.2022 - Current

Licensed Insurance Agent

SYKES/Liberty mutual
05.2022 - 09.2022

Food and beverage

Walt Disney World
11.2019 - 05.2022

SALE ASSOCIATE

ROSS
08.2019 - 02.2020

SALE ASSOCIATE

WAL-MART
04.2016 - 04.2017

Cashier

Universal Studios
11.2014 - 11.2015

High school diploma - General studies

University High School

Penn Foster diploma - Nursing

Penn Foster

Similar Profiles

CREATE PROFILE