Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aliyah Cantu

Carlsbad,NM

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience

Work History

Service Advisor

Tate Branch Autoplex
08.2023 - Current
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.

Service Advisor

Carlsbad Ford Lincoln
04.2022 - 08.2023
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Developed estimates by costing materials, supplies, and labor.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.

Education

High School Diploma -

Faith Christian Academy
Carlsbad, NM
05.2023

Skills

  • Quality Control
  • Computer Skills
  • Service Recommendations
  • Customer Retention
  • Customer Service
  • Work Order Interpretation

Timeline

Service Advisor

Tate Branch Autoplex
08.2023 - Current

Service Advisor

Carlsbad Ford Lincoln
04.2022 - 08.2023

High School Diploma -

Faith Christian Academy
Aliyah Cantu