Aliyah Cochran
Jefferson,TX
Summary
Dynamic professional with extensive experience in customer service and team leadership at Family Dollar and Kim's Convenience Store. Proven ability to enhance customer rapport and ensure accurate money handling. Recognized for fostering a positive work environment and streamlining operations, resulting in improved service quality and customer satisfaction. Strong decision-making skills complemented by effective communication.
Experienced with comprehensive grooming tasks, including bathing, trimming, and nail care. Utilizes knowledge of breed-specific grooming standards to enhance pet appearance and health. Strong understanding of animal behavior and client communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Family Dollar
Marshall, TX
01.2023 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Cashier/Customer Service
Kim's Convenience Stores
Jefferson, TX
05.2021 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Dog Grooming Assistant/Receptionist
Mona's Dog Salon
Jefferson, TX
06.2015 - 01.2019
- Enhanced overall appearance of dogs by providing regular baths, brushing, nail trimming, ear cleaning, and teeth brushing services.
- Maintained a safe and hygienic work environment, ensuring the well-being of both pets and staff members.
- Ensured all tools were properly sanitized between uses to maintain strict hygiene standards required within the industry.
- Demonstrated excellent communication skills when discussing specific grooming needs with pet owners before each appointment.
- Assisted head groomer in completing grooming tasks, resulting in a streamlined and timely process for clients.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Assisted head groomer with advanced procedures such as de-matting fur or treating skin conditions under veterinary supervision.
Education
High School Diploma -
Jefferson High School
Jefferson, TX05-2019
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Customer rapport
- Appointment scheduling
- Animal handling
- Honest and dependable
- Multitasking
- Adaptability and flexibility
- Animal grooming
Certification
Food Handler Certification
Timeline
Assistant Manager
Family Dollar
01.2023 - 07.2023
Cashier/Customer Service
Kim's Convenience Stores
05.2021 - 01.2023
Dog Grooming Assistant/Receptionist
Mona's Dog Salon
06.2015 - 01.2019
High School Diploma -
Jefferson High School