Aliyah Dakins
Lauderdale Lakes,FL
Summary
Skilled administrative professional with strong office software proficiency and multi-line telephone system experience. Successfully managed patient records and supported database entries, committed to enhancing operational efficiency and safeguarding confidential information.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Data Entry Clerk
TaxFam
Lauderdale Lakes, Florida
01.2026 - Current
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Reviewed and corrected data entries, ensuring accuracy of customer and account information.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Maintained confidentiality of sensitive information entered into the system.
- Input client information into spreadsheets and company database, facilitating quick access to essential client data for leadership.
- Answered incoming phone calls and directed callers to appropriate departments, improving communication flow within the organization.
CNA/HHA
Avocado House
Miami Beach, Florida
06.2022 - 12.2025
- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted patients with daily living activities and personal hygiene needs.
- Coordinated patient transportation to and from post-operative appointments.
- Observed and reported unusual symptoms and changes to charge nurse.
- Administered medications under supervision of a licensed nurse.
- Responded quickly to patient calls, addressing needs with compassion and urgency.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Patient Treatment Coordinator
Palm Medical Group Inc/r
Aventura, Florida
02.2019 - 06.2022
- Assisted patients with insurance verification and benefits processing.
- Counselled patients on potential financial liabilities and payment requirements.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Handled multiple lines simultaneously while routing calls efficiently to the appropriate departments or individuals within the company.
- Explained policies, procedures and services to patients.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Collaborated with clinical and administrative staff to meet patient needs.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Monitored patient progress and updated care plans in consultation with medical staff.
- Managed appointment scheduling and maintained calendar for staff.
- Collaborated with healthcare providers to streamline patient flow and care delivery.
- Scheduled and followed up on patient appointments,verified insurance coverage, collected and processed patient payments and maintained patient files.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
Dental Front Office Receptionist
Cross County Dental Group
West Palm Beach, Florida
08.2017 - 12.2019
- Coordinated with billing departments to ensure accurate claim submissions.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Monitored and tracked the status of pending insurance verifications and authorizations.
- Liaised with insurance companies to obtain pre-authorizations for procedures and medications.
- Managed multiple tasks and priorities in a high-volume, fast-paced environment.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Performed daily audits of submitted claims to ensure compliance with industry standards and regulations.
Education
Some College (No Degree) - CNA/HHA
Center For Career Training
Lauderdale Lakes, FL10-2020
High School Diploma -
Mavericks Highschool
Fort Lauderdale, FL06-2013
Skills
- Database management
- Office software proficiency
- Appointment scheduling
- Insurance verification
- HIPAA compliance
- Administrative support
- Team collaboration
- Multi-line telephone systems
- Effective communication
- Microsoft Excel certified
- Claims appeal procedures
- Data verification expertise
- Customer Service-oriented
- Ability to multitask effectively in a high-volume settings
- Attention to detail
Certification
BROWARD COUNTY SPECIAL PROCESS SERVER
Timeline
Data Entry Clerk
TaxFam
01.2026 - Current
CNA/HHA
Avocado House
06.2022 - 12.2025
Patient Treatment Coordinator
Palm Medical Group Inc/r
02.2019 - 06.2022
Dental Front Office Receptionist
Cross County Dental Group
08.2017 - 12.2019
Some College (No Degree) - CNA/HHA
Center For Career Training
High School Diploma -
Mavericks Highschool