Aliyah Durham
Willingboro,NJ
Summary
Highly motivated and results-driven professional with over 5 years of experience in customer service and over 5 years of experience working with children. Proven ability to provide exceptional customer experiences by handling inquiries, resolving complaints, and ensuring satisfaction. Skilled in fostering nurturing and supportive environments for children, supporting their growth, development, and well-being. Adept at multitasking, problem-solving, and maintaining a positive attitude in high-pressure situations. Recognized for strong interpersonal and communication skills, with the ability to build rapport with customers, colleagues, and families
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Care Specialist (Remote)
Fulton Bank of New Jersey
Willingboro, NJ
10.2023 - Current
- Promoted available products and services to customers during service, account management and order calls.
- Deliver exceptional remote customer support by assisting clients with inquiries and resolving issues related to banking products and services.
- Trained in handling dealer loans, including providing support for loan-related inquiries and processing payments efficiently.
- Troubleshoot online banking issues and educate customers on digital tools to enhance their banking experience.
- Consistently achieve or exceed performance metrics, including customer satisfaction scores and call resolution times.
- Collaborate virtually with team members and departments to ensure seamless service delivery and effective problem-solving.
- Maintain up-to-date knowledge of Fulton Bank’s offerings, policies, and compliance requirements to deliver accurate and reliable assistance.
- Created detailed documentation of all customer interactions and transactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
EVENT SUPERVISOR
HOTWHEELZ
Cherry Hill, NJ
01.2021 - 04.2024
- Corresponded with clients through email, and telephone to determine objectives and requirements for events
- Created and maintained event expenditures, budgets and timelines in job-related software
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures
- Managed event logistics and operations
- Reviewed event bills to confirm accuracy and approve payment
- Solicited feedback from clients to assess event success and uncover opportunities for improvement
- Managed and motivated each party host attendant to be productive and engaged with each client
Assistant Guide
Guidepost Montessori
Voorhees , New York
09.2021 - 10.2023
- Supported lead guides in implementing Montessori principles to create a nurturing and prepared learning environment for children.
- Assisted in observing and guiding students during independent and group activities, fostering autonomy and self-discipline.
- Maintained a clean, organized, and engaging classroom environment to meet the needs of the children.
- Collaborated with colleagues and parents to support child development and ensure individualized learning experiences.
- Monitored student progress, documenting observations to help tailor future educational opportunities.
- Ensured safety and well-being of children by adhering to school policies and Montessori best practices
SALES ASSOCIATE
GOOD FOODS TO GO
Mt. Laurel, NJ
01.2018 - 01.2019
- Greeted and assisted customers in selecting products and completing transactions
- Processed cash and credit transfers with100 percent accuracy
- Handled customer orders in-store and over-the-phone
- Prepared cold-cut orders while maintaining a sanitary deli station
- Deliver orders when needed
- Clean and sanitize dishes and tables/counters
TEACHER ASST.
ESSENTIAL BEGINNINGS LEARNING CENTER
Hainesport, NJ
01.2017 - 01.2019
- Assisted lead teacher with lesson planning and classroom instruction
- Developed and implemented creative instructional activities for students
- Assessed student performance and provided feedback to lead teacher
- Implement classroom management strategies and maintain a safe, positive, and fun learning environment
- Planned fun interactive student events
SALES ASSOCIATE (SEASONAL)
GUESS
Cherry Hill, NJ
01.2015 - 01.2016
- Welcome customers, provide product information, and answer any inquiries
- Promote and sell products to meet or exceed sales targets
- Process transactions and maintain accurate records of sales and inventory
- Handle customer complaints and resolve issues in a professional manner
- Maintained store cleanliness and organized merchandise displays
Education
CDA Certification -
Childcare Education Institute
Highschool Diploma -
Burlington County Institute of Technology
Westampton, NJSkills
- Graphic Design
- Leadership & Team building
- Communications
- Customer Service
- Problem Solving
- Event Staffing
- Special Event Planning
- Payment processing
- Appointment scheduling
- First call resolution
- Call center experience
Certification
CPR/FIRST Aid (Infant,Child,Adult)
Languages
English: Native, Spanish: Intermediate
Timeline
Customer Care Specialist (Remote)
Fulton Bank of New Jersey
10.2023 - Current
Assistant Guide
Guidepost Montessori
09.2021 - 10.2023
EVENT SUPERVISOR
HOTWHEELZ
01.2021 - 04.2024
SALES ASSOCIATE
GOOD FOODS TO GO
01.2018 - 01.2019
TEACHER ASST.
ESSENTIAL BEGINNINGS LEARNING CENTER
01.2017 - 01.2019
SALES ASSOCIATE (SEASONAL)
GUESS
01.2015 - 01.2016
CDA Certification -
Childcare Education Institute
Highschool Diploma -
Burlington County Institute of Technology