Aliyah Emanuel
McDonald,PA
Summary
Proactive and detail-oriented Pharmacy Technician, currently in the process of getting a CPhT certification, excelled at Rite Aid Pharmacy by enhancing workflow efficiency and service quality. Demonstrated exceptional problem-solving skills and pharmacy software proficiency, significantly improving medication dispensing accuracy. Renowned for team collaboration and top-tier customer service, adept at addressing complex billing and medication order discrepancies.
Overview
1
1
year of professional experience
Work History
Pharmacy Technician
Rite Aide Pharmacy
03.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
Education
Associate of Arts - Counseling Psychology
University of Pittsburgh
Pittsburgh, PAHigh School Diploma -
South Fayette High School
McDonald, PA06-2022
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Drug Classification Knowledge
- Pharmacy Software Proficiency
Timeline
Pharmacy Technician
Rite Aide Pharmacy
03.2024 - Current
Associate of Arts - Counseling Psychology
University of Pittsburgh
High School Diploma -
South Fayette High School