Aliyah Folks
6 Catalpa Lane Valley Stream,NY
Summary
Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Summit Health Management
Garden City, NY
08.2020 - Current
- Facilitated daily interaction between patients and hospital staff, coordinating special events for patients and families and providing educational materials and emotional guidance.
- Served as advisory resource by providing patient and family care expertise in form of educational materials, videos and latest information from CDC.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Obtained patient address, insurance information, contact information and medical history.
- Categorized and labeled medical documents and documented work processes.
- Scheduled evaluations and procedures for patients.
- Administered treatment information to patients, explaining scientific details in easy-to-understand terms.
- Assisted patients in filing pertinent consent forms and payment contract forms.
- Communicated with patients to ensure quality of care and develop care plans.
Cashier
BJ's Wholesale Club Inc., Valley Stream, New York
Valley Stream, NY
06.2018 - 08.2020
- Assisted with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register, collected payments and provided accurate change.
- Inspected items for damage and obtained replacements for customers.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Trained new employees in cashiering procedures, offering assistance in resolving customer issues.
- Received payments for cash and credit and issued receipts.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Traffic Assistant
SUNY Geneseo
Geneseo, NY
08.2017 - 09.2017
- Take direction from UPD and assist in traffic control operations throughout campus.
- Greet family members and new students when appropriate.
- Project a welcoming attitude, provide quality customer service, and represent the College positively.
- Created a lasting positive memory for new students and families.
Education
Bachelor of Arts - Psychology
State University of New York Geneseo
Geneseo2019
Certificate - Diagnostic Medical Sonography
New York Medical Career Training Center
Garden City, NYSkills
- Microsoft Word
- Customer service
- Windows 10
- Patient care
- Quality Service
- Training people
- Merchandise restocking
- Credit and cash transactions
- Cash counting machine operations
- Cash management
- Customer greeting
- Customer assistance
- Cash register operation
- Stocking shelves
- EMR Systems
- Inventory control
- Time management
- Problem-solving skills
- Workflow Optimization
- Claims processing
- Insurance practices
Timeline
Patient Service Representative
Summit Health Management
08.2020 - Current
Cashier
BJ's Wholesale Club Inc., Valley Stream, New York
06.2018 - 08.2020
Traffic Assistant
SUNY Geneseo
08.2017 - 09.2017
Bachelor of Arts - Psychology
State University of New York Geneseo
Certificate - Diagnostic Medical Sonography
New York Medical Career Training Center
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