Aliyah Fonzo
North Little Rock,AR
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer-focused professional with successful [5]-year career in [sale associate] sector. Dynamic successful applying [communication] and servicing in busy business environment. Successful Customer Service Director with extensive experience in managing operational customer service teams. Proficient with working knowledge of customer service software, databases and tools. Strong leader committed to motivating team members to deliver better results. Self-assured professional skilled in interpersonal communications and offering background in customer service. Problem-solver with great personality. Brings excellent client engagement skills as Customer Service Executive. [Sales Associate] with excellent communication skills to work effectively in fast-paced environments. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Hms Host
1 Airport Rd
01.2023 - Current
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Resolved problems, improved operations and provided exceptional service.
- Passionate about learning and committed to continual improvement.
- Cultivated interpersonal skills by building positive relationships with others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to develop and implement creative solutions to complex problems.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated leadership skills in managing projects from concept to completion.
- Cross-trained existing employees to maximize team agility and performance.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained professional, organized, and safe environment for employees and patrons.
Sales Associate
JCPenney
3929 MCcain Blvd Suite 500
05.2022 - 01.2023
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Solved customer challenges by offering relevant products and services.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Managed returns, exchanges and refunds in accordance with store policy.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Proved successful working within tight deadlines and a fast-paced environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Identified issues, analyzed information and provided solutions to problems.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Stocker
FedEx
1601 Main St
03.2020 - 04.2022
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
- Consistently lifted materials weighing as much as [Number] pounds.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Answered customer questions and provided detailed product information.
- Increased efficiency of receiving area operations by organizing incoming shipments and verifying packing slips against actual contents.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Minimized loss prevention issues through vigilant monitoring of stockroom access points and reporting suspicious activity.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Tracked accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services such as legal or accounting services.
- Supported merchandising initiatives through meticulous arrangement of products according to planograms.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Followed orders precisely for correct items, sizes and quantities.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Developed plan-o-grams and layouts that maximized sales.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
- Facilitated smoother store openings by ensuring all necessary products were stocked before the beginning of each shift.
- Monitored tasks and staff assignments to deliver projects under-budget and on-time.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Education
Bachelor of Science - Criminal Justice
Strayer University
Washington, DC11.2025
High School Diploma -
North Little Rock High School
North Little Rock, AR05.2017
Skills
- Time Management
- Performance reviewing
- Managing Operations and Efficiency
- Task Delegation
- Performance Tracking and Evaluation
- Business Administration
- Staff Development
- Hiring and Training
- Cost Control
- Training and Development
- Verbal and written communication
- Marketing
- Forensic Science Knowledge
- Restorative justice practices
- Continuing education
- Criminology Theories
- Public Speaking
- Juvenile Justice System
- Corrections Management
- Criminal law expertise
- Courtroom Procedures
- Customer Service
- Computer Skills
- Multitasking Abilities
- Organization and Time Management
- Excellent Communication
- Team Management
- Friendly, Positive Attitude
- Recordkeeping
- Active Listening
- Search Engine Optimization
- Relationship Building
- Data analysis techniques
- Video instruction
- Clear Communication
- Critical Thinking
- Social Media Marketing
- Media Communications
- Persuasive Writing
- Press Release Writing
- Presentation Materials
- Data Entry
- Project Management
- Technical Issue Troubleshooting
- Call Metrics
- Remote Office Availability
- Retail store support
- Professional telephone demeanor
- Route Management
Certification
- CM - Certified Manager Certification
Timeline
Manager
Hms Host
01.2023 - Current
Sales Associate
JCPenney
05.2022 - 01.2023
Stocker
FedEx
03.2020 - 04.2022
Bachelor of Science - Criminal Justice
Strayer University
High School Diploma -
North Little Rock High School