Summary
Overview
Work History
Education
Skills
Education and Training
Certification
Timeline
Generic

Aliyah Harrell

Merrillville,IN

Summary

  • Motivated Customer Service Representative with over 2-3 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals.
  • Friendly Customer service skills with 3-5 years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities.
  • A Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
  • Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
  • Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate systems. Effective at operating within regulations and department guidelines to manage telephone calls, emails, letters and in-person request for assistance

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

cashier / member specialist

Sam's Club
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Nurse Assistant

Community stroke and rehab center
  • Assisted nurses with daily patient care, including dressing wounds and providing hygiene assistance.
  • Provided companionship to patients by talking to them, listening to their concerns, and helping them stay positive.
  • Performed vital signs checks such as blood pressure and temperature readings for patients.
  • Collected specimens from patients for laboratory analysis.
  • Changed bed linens, cleaned patient rooms and assisted with transfers of patients in wheelchairs or beds as needed.
  • Answered call lights promptly and responded to requests from patients in a timely manner.
  • Recorded observations on patient charts regarding activities of daily living, intake and output levels, vital signs.
  • Assisted with admission, discharge and transfer procedures of patients according to hospital policy and procedure guidelines.

Remote Customer Service Agent

Corsair
  • Be engaging with all customers with a positive and confident attitude.
  • Assisted customers with inquiries regarding products and services through phone, email, and chat.
  • Maintained a high level of customer satisfaction by providing accurate and helpful responses.
  • Collaborated with other departments such as logistics and sales to resolve customer issues.
  • Followed up with customers via phone or email after purchase was made to ensure satisfaction.
  • Provide agent-assisted service using phone, chat, and/or email methods.
  • Use good judgment to take actions that meet and exceed customer expectations while adhering to Corsair procedures and policies.

ESN

Dungarvin
Merrillville

I provided assistance to 3 female girls with intellectual and developmental challenges.

Customer Service Desk Associate

Walmart
01.2024 - Current
  • Processed payments and issued receipts for purchases of goods and services.
  • Developed effective relationships with customers through friendly interactions.
  • Answered incoming calls from customers seeking assistance or information about products or services offered by the company.
  • Performed troubleshooting steps to determine causes of customer problems.
  • Followed up with customers after purchase to ensure satisfaction.

Warehouse worker

Amazon
10.2021 - 01.2024
  • Maintained stock levels in accordance with company policies.

  • Inspected damaged goods prior to disposal or return to vendor.
  • Operated scanners, computers, and other equipment to track orders.
  • Organized warehouse space for efficient storage of products.

Education

High School Diploma -

Ivy Tech Community College of Indiana
Indianapolis, IN

Skills

  • Customer Service
  • Goal oriented
  • Warehouse Operations
  • Phone Etiquette
  • Patient care
  • Direct Support Professional

Education and Training

true

Certification

CPR

Timeline

Customer Service Desk Associate

Walmart
01.2024 - Current

Warehouse worker

Amazon
10.2021 - 01.2024

cashier / member specialist

Sam's Club

Nurse Assistant

Community stroke and rehab center

Remote Customer Service Agent

Corsair

ESN

Dungarvin

High School Diploma -

Ivy Tech Community College of Indiana
Aliyah Harrell