Aliyah Hernandez
Chandler,AZ
Summary
Dynamic and highly motivated with a strong work ethic, adaptability, and exceptional interpersonal skills. Proven success in creating and curating engaging content that enhances brand visibility and captivates audiences. Adept at working independently and mastering new skills quickly. Meticulous and systematic in reviewing and updating content to ensure precision and consistency. Strong background in customer service, multitasking, and time management. Committed to delivering positive and memorable experiences, with a passion for building client rapport and providing top-notch service and support.
Overview
4
4
years of professional experience
Work History
Barista
Black Rock Coffee Bar
Chandler, Arizona
04.2024 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
College Program Representative
Disneyworld
Orlando, Florida
01.2024 - Current
- Assisted in the development and implementation of program goals, objectives, policies and procedures.
- Organized and coordinated special events related to programs.
- Provided guest service support for program participants.
- Understood and followed oral and written directions.
- Greeted customers and responded to inquiries in a timely manner.
Disney College Program Intern
Walt Disney World
Bay Lake, FL
08.2023 - 01.2024
- Ensured safety by monitoring activities within the park grounds
- Greeted park guests and provided general information about the park
- Maintained a positive attitude while interacting with guests, staff members, and volunteers
- Provided customer service assistance to visitors regarding questions or concerns they had about their visit
- Checked identification from people entering restricted areas of the park
- Greeted guests and explained park facilities and services available for public use, answered questions, gave directions, resolved visitor complaints and maintained good public relations
- Provided directions to visitors for navigating the trails and other areas of the park
- Maintained a positive attitude while interacting with guests, staff members, and volunteers.
Party Hostess, Bowl Attendant, Food Runner
Main Event
Gilbert, AZ
10.2021 - 08.2023
- Greeted guests upon arrival and provided them with information about the event
- Assisted in setting up decorations, food, and beverages for the party
- Managed guest list to ensure that only invited individuals were admitted into the event
- Interacted with guests throughout the duration of the party, ensuring their needs were met promptly
- Collaborated with other staff members to ensure efficient operations during the party
- Greeted customers and provided excellent customer service.
- Organized food orders and ensured accuracy of items served to customers.
Director of Digital Media
Alpha Omicron Pi Sorority
Flagstaff, Arizona
08.2022 - 07.2023
- Developed and implemented social media strategies to increase brand awareness and drive website traffic
- Created, edited and optimized digital content for use across multiple channels including websites, blogs and social media platforms
- Identified appropriate key performance indicators, reporting on key metrics from digital campaigns
Guest Runner
Top Golf
Gilbert, AZ
06.2021 - 10.2021
- Processed takeout orders quickly to ensure timely delivery of meals
- Served food quickly for positive guest experiences
Crew Member
Wendy's Restaurant
Gilbert, AZ
06.2020 - 05.2021
- Greeted customers upon arrival, provided menus and answered questions regarding menu items
- Provided excellent customer service to maintain a positive atmosphere for guests
- Resolved customer complaints in a professional manner
- Educated customers on menu items, product ingredients and nutritional values
- Performed cashier duties such as taking orders, collecting payments and providing change
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens
Education
Expected in 2026 - Criminal Justice
Arizona State University
Tempe05-2026
Some College - Criminal Justice
Northern Arizona University
FlagstaffHigh School Diploma -
Dr. Camille Casteel High School
Queen Creek05.2022
Skills
- Strong Work Ethic
- Flexible Schedule
- Crowd Security
- Public Relations
- Community Engagement
- Opening and closing duties
- Menu Memorization
- Cash Handling
- Speedy and efficient
- Friendly and outgoing
- Photo and Video Editing
- Content Creation
- Attention to Detail
- Teamwork and Collaboration
- Positive Attitude
Timeline
Barista
Black Rock Coffee Bar
04.2024 - Current
College Program Representative
Disneyworld
01.2024 - Current
Disney College Program Intern
Walt Disney World
08.2023 - 01.2024
Director of Digital Media
Alpha Omicron Pi Sorority
08.2022 - 07.2023
Party Hostess, Bowl Attendant, Food Runner
Main Event
10.2021 - 08.2023
Guest Runner
Top Golf
06.2021 - 10.2021
Crew Member
Wendy's Restaurant
06.2020 - 05.2021
Expected in 2026 - Criminal Justice
Arizona State University
Some College - Criminal Justice
Northern Arizona University
High School Diploma -
Dr. Camille Casteel High School