Aliyah Jemison
San Antonio,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills to help achieve company goals.
Overview
6
6
years of professional experience
Work History
Account Service Representative
Southwest Business Corporation
San Antonio, TX
04.2022 - Current
- Handle in-bound/out-bound calls pertaining to customers accounts, collect past due payments and/or payment arrangements to resolve delinquent accounts.
- Handle incoming correspondence to assist lenders, borrowers and third party companies. Upload and save imaging documents into the system
- Delivered prompt service to prioritize customer needs.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Met customer call guidelines for service levels, handle time and productivity.
- Accurately processes payments using the ECM/ Portal system and support policies and procedures.
- Accurately investigates questions, problems or complaints and promptly refers complex situations to appropriate resources to ensure clients and borrowers satisfactions.
Customer Service Lead
Walmart
San Antonio, TX
03.2019 - 04.2022
- Provided primary customer support to internal and external customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions to the customer needs..
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Train Staff on operating procedures and company policies.
- Assist Customers with returns and exchange of merchandise.
- Maintain a balance cash drawer
Education
Bachelor of Science - Criminal Justice/ Biology
Texas A&M University - San Antonio
San Antonio, TX05.2023
High School Diploma -
Stevens High School
San Antonio, TX05.2018
Skills
- Customer service orientation
- Call Center Operations
- Computer Skills
- Microsoft Office
- Payment Processing
- Telephone Etiquette
- Multitasking
Timeline
Account Service Representative
Southwest Business Corporation
04.2022 - Current
Customer Service Lead
Walmart
03.2019 - 04.2022
Bachelor of Science - Criminal Justice/ Biology
Texas A&M University - San Antonio
High School Diploma -
Stevens High School