Aliyah Kirchoff
Glendale,AZ
Summary
Dynamic professional with a proven track record at Discover Financial Services, DFS, excelling in customer relations and CRMA proficiency. Demonstrated ability to enhance customer satisfaction and team collaboration, significantly improving service delivery. Skilled in Microsoft Office Suite and adept at fostering meaningful connections, ensuring client needs are met with integrity and efficiency.
Overview
5
5
years of professional experience
Work History
Payroll Specialist
Adp- Automated Data Processing
Tempe, AZ
08.2024 - Current
- Troubleshoot hardware and software problems, offer clients technical support, and contribute to ensuring customer satisfaction
- Respond promptly and professionally to consumer questions
- Determine the needs of the client and provide solutions to address their problems
- Utilize ADP services and solutions to satisfy client demands. Work independently while maintaining organization in a fast-paced environment.
Barista
STARBUCKS COFFEE COMPANY
Scottsdale, AZ
04.2024 - 07.2024
- Acts with integrity, honesty, and knowledge that promotes culture, value, and missions
- Enforcing successful performance and encouraging coaching with new partner trainings
- Deliver excellent customer service by prioritizing customers, making the moment right, and making customer connections
Technical Support Consultant
Discover Financial Services, DFS
Phoenix, AZ
01.2023 - 03.2024
- Maintaining and developing customer relationships with clients
- Communicating with customers to satisfy their needs and questions while also being the Discover Bank liaison with users
- Ensure users receive tailored technical guidance based on in-depth understanding of client's business, expectations, and concerns
Barista
STARBUCKS COFFEE COMPANY
Show Low, AZ
07.2021 - 04.2023
- Acts with integrity, honesty, and knowledge that promotes culture, value, and missions
- Enforcing successful performance and encouraging coaching with new partner trainings
- Deliver excellent customer service by prioritizing customers, making the moment right, and making customer connections
Cashier
Splash Car Spa
Hemet, CA
05.2020 - 01.2021
- Offer tailored service recommendations to suit customers' needs
- Process and receive payments
- Provides fair, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
Education
High School Diploma -
ASU Prep Digital
Tempe, AZ05.2021
Skills
- Microsoft Office Suite
- Gencloud
- Salesforce
- CRMA Proficiency
- Problem Resolution
- Teamwork and Collaboration
- Customer Service
- Customer Relations
- Strong Communication and Interpersonal Skills
Acheivments
- Awarded League of Heroes for exceptional customer service feedback and maintaining top resolution rates (July 2023 & August 2023)
- Certified Barista Trainer (October 2021)
- Maintained top membership sales for Car Wash
Timeline
Payroll Specialist
Adp- Automated Data Processing
08.2024 - Current
Barista
STARBUCKS COFFEE COMPANY
04.2024 - 07.2024
Technical Support Consultant
Discover Financial Services, DFS
01.2023 - 03.2024
Barista
STARBUCKS COFFEE COMPANY
07.2021 - 04.2023
Cashier
Splash Car Spa
05.2020 - 01.2021
High School Diploma -
ASU Prep Digital