Aliyah Lawrence
Elkton,MD
Summary
Talented, detail-oriented professional with strong customer service, decision-making, and problem solving skills, with a focus on client service. Energetic, efficient individual with proven ability to assess customer's needs and deliver appropriate products and services. Excellent communication and organizational skills, with an outstanding ability to multi-task and prioritize workload.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Christiana Care Union Hospital
Elkton, MD
10.2024 - Current
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Enhanced medication safety by accurately preparing and dispensing IV medications according to established protocols.
- Assisted in maintaining Joint Commission accreditation standards through strict adherence to established policies and procedures regarding IV medication preparation and dispensing.
- Assisted in minimizing patient wait times through efficient preparation and delivery of IV medications to nursing units.
Administrator/Assistant Teacher
The Little Disciples Child Care
Elkton, MD
02.2018 - 10.2024
- Scheduled new registration appointments with parents and director.
- Scheduled workgroup meetings for director.
- Verified emergency contact information, immunization forms and confirmed that children were up to date on vaccinations before starting daycare.
- Scanned and filed documents.
- Updated payments, attendance and meals using ProCare Software.
- Notified parents via email, text or phone call for emergency closures and illness of child.
- Entered new student registration information using ProCare Software.
- Communicated with parents by listening and answering questions concerning child's behavior and daily reports.
- Provided tours to new parents.
- Observed students' performance, and record relevant data to assess progress.
- Prepared lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.
- Typed, filed, and duplicated materials.
- Answered phones and directed calls to appropriate contact.
- Collected child care payments; processed credit card payments.
- Updated payments, attendance and meals using child care software.
Pharmacy Manager
Hillcrest Pharmacy
Elkton, MD
10.2022 - 07.2024
- Call doctors regarding patients’ medication
- Create work schedules for employees.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
- Facilitated community outreach events promoting health awareness, education, and preventive measures against various diseases.
Associate Teacher
Bright Horizons-JP Morgan
Wilmington, DE
05.2019 - 04.2021
- Greet parents and welcome to center on a daily basis.
- Answer telephones and respond to emails from parents.
- Assist parents with questions concerning daycare programs, payments, child's behavior.
- Establish and enforce rules for behavior, and procedures for maintaining order.
- Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.
- Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.
- Observe and evaluate children's performance, behavior, social development, and physical health.
- Attend to children's basic needs by feeding them, dressing them, and changing their diapers.
- Serve meals and snacks in accordance with nutritional guidelines.
- Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence.
- Prepare reports on students and activities as required by administration.
Education
General Studies - undefined
BOHEMIA MANOR HIGH SCHOOL
Chesapeake City, MD06.2016
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
Certification
- First Aid/CPR
- Maryland Pharmacy Technician
- PTCB
Timeline
Pharmacy Technician
Christiana Care Union Hospital
10.2024 - Current
Pharmacy Manager
Hillcrest Pharmacy
10.2022 - 07.2024
Associate Teacher
Bright Horizons-JP Morgan
05.2019 - 04.2021
Administrator/Assistant Teacher
The Little Disciples Child Care
02.2018 - 10.2024
General Studies - undefined
BOHEMIA MANOR HIGH SCHOOL