Aliyah Marrow
Jacksonville,FL
Summary
Experienced customer-focused clerk with over 3 years of experience in fast-paced, high-volume work environments. Known for strong interpersonal skills and attentiveness to customers' needs, I possess extensive knowledge of post office products and services. With a keen interest in technology, I proactively stay up-to-date with emerging technologies to deliver exceptional service. Committed to continuous improvement, I actively seek innovative tools and methods to solve problems and optimize productivity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mail Clerk
PaySAFE
Jacksonville, FL
08.2024 - Current
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Updated and maintained mailing lists and customer records.
- Skilled at working independently and collaboratively in a team environment.
- Processed and organized incoming mail for distribution to appropriate departments.
Mail Processing Clerk
United States Postal Service, USPS
Jacksonville, FL
11.2021 - 07.2024
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
- Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling personal correspondence.
- Provided excellent customer service while assisting walk-in clients with mailing needs and addressing their concerns professionally.
Media Support Advisor/Technical Support Representa
Kelly Services
Tallahassee, FL
08.2021 - 11.2021
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Customer Service Representative
Tresta
Tallahassee, FL
02.2020 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Education
Secondary Education -
Florida Agricultural and Mechanical University
Tallahassee, FLHighschool Diploma -
Samuel W. Wolfson Highschool
Jacksonville, FL06.2017
Skills
- Report creation
- Data evaluation
- Basic Life Support
- Stockroom procedures
- Tax preparer
- Data entry
- Distribution Services
- Accuracy and Precision
- Customer Service
- Handling and sorting mail
- Complaint resolution
- Scheduling
- Call Management
- Microsoft PowerPoint
- Call center experience
- Follow-up skills
Certification
BLS Certified by American Red Cross
Timeline
Mail Clerk
PaySAFE
08.2024 - Current
Mail Processing Clerk
United States Postal Service, USPS
11.2021 - 07.2024
Media Support Advisor/Technical Support Representa
Kelly Services
08.2021 - 11.2021
Customer Service Representative
Tresta
02.2020 - 07.2021
Secondary Education -
Florida Agricultural and Mechanical University
Highschool Diploma -
Samuel W. Wolfson Highschool