Aliyah McCall
Comfort Keepers
Fredericksburg,VA
13
years of professional experience
Dedicated customer service professional with experience in reception, childcare, caregiving, food service and event hosting. Skilled in answering calls,assisting customers, supporting children ans patients with daily needs, communicating status updates, and working collaboratively. Known for empathy, adaptability,dependability and maintaining organized, welcoming environment.
Work History
Caregiver
2 Years- Mentored new caregivers on ADL support, safety practices, and compassionate client care.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Provided safe mobility support to help patients move around personal and public spaces.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted with daily living activities, running errands, and household chores.
- Transported clients to and from medical appointments with safety and efficiency.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Front Desk Receptionist
7 Months- Greeted visitors and directed customers to correct service staff.
- Answered incoming calls and routed inquiries to appropriate departments.
- Scheduled appointments and updated daily front desk calendars.
- Collected customer information and maintained accurate service records.
- Verified paperwork and prepared files for repair workflow processing.
- Managed incoming mail, deliveries, and office supply organization.
- Communicated status updates to customers with clear, professional service.
- Maintained organized reception area and supported smooth daily operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
Daycare Teacher
1 Year 6 Months- Planned age-appropriate activities supporting cognitive, social, and emotional development.
- Supervised children closely, maintaining safe, structured classroom environment.
- Implemented daily routines for meals, rest, transitions, and playtime.
- Communicated with parents regarding child progress, behavior, and classroom needs.
- Prepared learning materials, sensory activities, and classroom setup for instruction.
- Documented attendance, incidents, and observations accurately for staff review.
- Supported day-to-day toilet independence through potty training practice and routine reinforcement.
- Supported classroom behavior management using positive reinforcement techniques.
- Collaborated with coworkers to maintain clean, organized, and engaging learning spaces.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
Cashier Team Lead
7 Years- Supervised front-end cashiers, maintaining accurate transactions and consistent customer service.
- Trained new team members on register procedures, payment handling, and store policies.
- Resolved customer concerns quickly, reducing checkout delays and service disruptions.
- Monitored cash drawers, balanced receipts, and reported discrepancies to management.
- Enforced food safety, cleanliness, and cash-handling standards throughout daily operations.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Caregiver
4 Months- Delivered personal care support for bathing, grooming, dressing, and toileting needs.
- Provided companionship and emotional support to promote client comfort and engagement.
- Administered medication reminders and monitored adherence to prescribed routines.
- Prepared meals and assisted with feeding, special diets, and hydration needs.
- Supported mobility, transfers, and safe ambulation using approved assistance techniques.
- Maintained clean living spaces through light housekeeping, laundry, and organization tasks.
- Documented client status changes and communicated concerns promptly to care team.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
Party Host
6 Months- Coordinated birthday party setup, timelines, and activity flow for smooth guest experiences.
- Supervised children during play areas, maintaining safety and appropriate behavior throughout events.
- Communicated with parents to confirm party details, special requests, and celebration priorities.
- Prepared decorations, supplies, and party rooms according to scheduled event requirements.
- Guided guests through games, attractions, and activities with clear, friendly instructions.
- Cleaned and reset party areas efficiently between events to support steady operations.
- Trained new hosts on service standards, setup procedures, and guest interaction expectations.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Provided support during high-volume periods by assisting other hosts in managing multiple parties simultaneously without sacrificing quality of service provided at each event.
- Decorated and set tables in accordance with party themes and age groups.
- Directed guests to correct areas for eating, dancing, and other services.
- Called in pizza orders to support timely customer service.
- Distributed pizza and cake to customers and attendees.
Education
GED
Skills
Customer service
Attention to detail
Time management
Listening skills
Cash handling
Telephone etiquette
Data entry
Appointment scheduling
Multi-line telephone systems
Call forwarding
Timeline
Caregiver
Comfort Keepers
11.2024 - CurrentRead More
Front Desk Receptionist
Huber Collision
03.2024 - 10.2024Read More
Daycare Teacher
Salem Fields Learning Center
08.2022 - 02.2024Read More
Caregiver
Comfort Keepers
01.2021 - 05.2021Read More
Cashier Team Lead
Cook Out
09.2015 - 09.2022Read More
Party Host
Kids N Motion
01.2014 - 07.2014Read More
Germanna Community College
GED
Read More