Aliyah Ortiz
Summary
Highly motivated and experienced individual with a strong background in customer services. Exceptional leadership and communication skills. Dedicated to achieving goals, also willing to go the extra mile and seek new opportunity to build new talents
Overview
5
5
years of professional experience
Work History
Assistant Manager
On The Grind
04.2021 - Current
- Led a team of 10-15 employees, ensuring smooth operations and high customer satisfaction
- Managed daily operations of café, including inventory management and staff scheduling
- Trained and developed a team of baristas to ensure exceptional customer service
- Collaborated with the manager to create new menus, improve operations, and maintain quality standards
- Implemented effective marketing strategies to increase sales and customer satisfaction
Receiving Clerk
Epic Piping
02.2024 - 10.2024
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Maintained accurate inventory records through diligent data entry, updating, and filing.
- Collaborated with other departments to address any issues or concerns regarding incoming shipments promptly.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Compared shipping orders and invoices against contents received to verify accuracy.
packer
Vitesco Technologies
03.2020 - 01.2021
- Efficiently packed and prepared orders for shipment in a fast-paced warehouse environment
- Operated packaging equipment, such as shrink wrap machines and label printers, to ensure accurate packing
- Maintained inventory control by accurately counting and documenting packaged items
Education
High School Diploma -
Navarro High School
06-2020
Skills
- Customer Service
- Cash Handling
- Multitasking
- Team Leadership
- Operations Management
- Training and Development
- Marketing Strategies
- Order Packing
- Packaging Equipment Operation
- Inventory Control
- Hard Working
- Willing to Learn
- Punctual
- Ambitious
- Critical Thinking
- Problem Solving
- Shipping and receiving
- Attention to detail
Timeline
Receiving Clerk
Epic Piping
02.2024 - 10.2024
Assistant Manager
On The Grind
04.2021 - Current
packer
Vitesco Technologies
03.2020 - 01.2021
High School Diploma -
Navarro High School
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