Aliyah Palmer
Warner Robins,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Cashier
TJX Companies
Warner Robins, GA
01.2024 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
Billing Clerk
Medical Management Consultants
Warner Robins, GA
01.2021 - Current
- Input patients
- Use MedOffice & eClinicalWorks
- Upload medical records
- Reviewed customer files to make sure all documentation was complete and accurate.
- Investigated and responded to customer inquiries related to billing issues.
- Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
General Laborer
Perdue Farms, Inc.
Perry, GA
08.2018 - 11.2020
- Ensured that all safety regulations were followed while working onsite.
- Exhibited efficiency in handling raw chicken throughout the production process for poultry including deboning, cutting up, evisceration, and meet production quota.
- Performed demanding physical work over extended periods and modeled positive attitude.
Emergency Road Service Dispatcher
GEICO
Macon, GA
04.2007 - 08.2014
- Processed customer requests for emergency roadside assistance services including towing, tire changes, fuel delivery, jump-starts, lockouts, and winching.
- Provided customers with estimated time of arrival for service technicians as well as updates throughout the process.
- Researched customer information using various software applications to verify coverage levels and eligibility status.
- Ensured adherence to safety protocols when dispatching technicians for emergency road services.
Social Service Aide
Macon Bibb County Health Department
Macon, GA
07.2004 - 08.2005
- Provided assistance to individuals and families in need of social services by connecting them with resources such as housing, food, medical care, and employment.
- Organized and maintained case records, including data entry into computer systems.
- Educated clients regarding available benefits and services from government sources or other community organizations.
- Maintained contact with clients through phone calls or office visits in order to monitor their situations.
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ12-2024
Certificate - Phlebotomy
Health Tech
Warner Robins, GA08-2005
Certificate - Medical Office Specialist
Middle Georgia Technical College
Warner Robins, GA03-2002
High School Diploma -
Bonita High School
San Dimas, CA06-1999
Skills
- Payment posting
- Information inputting
- Insurance Claims
- Insurance Billing
- CMS-1500 Billing Forms
- Medical Terminology
- Insurance Verification
- 60 WPM
- Payment Transactions
- Dispute Resolution
- Quality-oriented team player
- Patient Billing
- HIPAA Compliance
- Claims Processing
- Multitasking and Organization
- Commercial and Private Insurance
- Electronic Claims
- Knowledgeable in MedOffice and eClinicalWorks
- Dispatching procedures
- Map reading abilities
- Active Listening
- Critical Thinking
- Works Well Under Pressure
Accomplishments
- From July to December 2023, earned a GPA of 3.5 to 3.99, which place me on the Dean's List.
Certification
- Phlebotomy
- Medical Office Specialist
Languages
Spanish
Professional
References
References available upon request.
Timeline
Cashier
TJX Companies
01.2024 - Current
Billing Clerk
Medical Management Consultants
01.2021 - Current
General Laborer
Perdue Farms, Inc.
08.2018 - 11.2020
Emergency Road Service Dispatcher
GEICO
04.2007 - 08.2014
Social Service Aide
Macon Bibb County Health Department
07.2004 - 08.2005
Bachelor of Science - Business Administration
University of Phoenix
Certificate - Phlebotomy
Health Tech
Certificate - Medical Office Specialist
Middle Georgia Technical College
High School Diploma -
Bonita High School