Summary
Overview
Work History
Education
Skills
Timeline
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Aliyah Ratkowski

Richmond,VA

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Cheddars Scratch Kitchen. Proven ability to enhance guest engagement and maintain high service standards in high-volume dining environments. Adept at implementing performance improvements and ensuring quality control, contributing to overall operational success.

Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.

Overview

4
4
years of professional experience

Work History

Server

Cheddars Stratch Kitchen
06.2022 - Current
  • Managed multiple tables simultaneously while maintaining high service standards.
  • Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
  • Resolved guest complaints promptly to maintain a positive dining experience.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Pipefitter

Huntington Ingalls Industries
10.2023 - 06.2025
  • Interpreted blueprints and schematics to ensure accurate installations.
  • Implemented process improvements that enhanced workflow efficiency in installation projects.
  • Promoted a safe work environment by adhering to company safety policies and procedures at all times during pipefitting operations.
  • Contributed to overall company success by maintaining a strong work ethic, adaptability, and commitment to delivering exceptional service on all projects undertaken.

Education

Associate of Business Administration -

J. Sargeant Reynolds Community College
Richmond, Virginia, VA
01-2027

High School Diploma -

Warwick High School
Newport News, VA
06-2020

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • High volume dining
  • Quality control
  • Performance improvement

Timeline

Pipefitter

Huntington Ingalls Industries
10.2023 - 06.2025

Server

Cheddars Stratch Kitchen
06.2022 - Current

Associate of Business Administration -

J. Sargeant Reynolds Community College

High School Diploma -

Warwick High School