Aliyah Reyes
Summary
Passionate supervisor and hard worker who possesses excellent organizational skills and delivering exceptional customer service. Uses strong leadership qualities to make decisions quickly and confidently. Practiced in preparing staff work schedules and assigning specific duties.
Overview
5
5
years of professional experience
Work History
Lead VIP Server
Skybar
08.2020 - 07.2023
- Planned, organized, and coordinated special events and celebrations.
- Increased staff performance and engagement via motivational leadership.
- Prepared for special groups and VIP customers by implementing personalized plans with staff.
- Delivered savings by negotiating cost-effective contracts with vendors.
- Facilitated hiring, training and evaluation of staff.
- Created and maintained relationships with key investors, partners and clients.
- Implemented policies and procedures to improve club operations and standards.
- Assigned schedules and specific tasks to workers for optimal coverage.
VIP Server
Social House
10.2021 - 03.2022
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained accuracy and efficiency when processing sales transactions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked guests' identification before serving alcoholic beverages.
Bartender
Blue Moon Pizza
01.2018 - 02.2021
- Served high customer volumes during special events, nights, and weekends.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Assisted with inventorying beverage stock and bar supplies.
Education
No Degree -
Florida Gulf Coast University
Fort Myers, FL05.2021
High School Diploma -
Cape Coral High School
Cape Coral, FL05.2017
Skills
- Hospitality Service Expertise
- Sales Techniques
- Billing and Payment Processing
- Cash Handling
- Corrective Actions
- Service Quality
- Sales Transactions
- Operational Efficiency
- Clear Communication
- VIP Services
- Phone Inquiries
- Customer Preferences
Timeline
VIP Server
Social House
10.2021 - 03.2022
Lead VIP Server
Skybar
08.2020 - 07.2023
Bartender
Blue Moon Pizza
01.2018 - 02.2021
No Degree -
Florida Gulf Coast University
High School Diploma -
Cape Coral High School
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