Aliyah Rodriguez
Rosemead
Summary
Dynamic Assistant Manager at El Pollo Loco with enhancing customer satisfaction. Skilled in team leadership and staff training, I foster collaboration and motivate teams to achieve operational excellence. Recognized for improving cash handling accuracy and resolving customer inquiries effectively.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Assistant Manager
El Pollo Loco
05.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Improved operational efficiency by adopting new technology for inventory management.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
High School Diploma -
12-2019
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Staff training and development
- Team building
- Team motivation
- Customer service and satisfaction
- Teamwork and collaboration
- Multitasking Abilities
- Staff training
- Active listening
Languages
Spanish
Limited Working
English
Full Professional
Timeline
Assistant Manager - El Pollo Loco
05.2020 - Current
Independence Highschool - High School Diploma,
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