Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Aliyah Taylor

Sanford

Overview

6
6
years of professional experience
1
1
Certification

Work History

Clinical Supervisor

UCF Health
05.2023 - Current
  • Taking medical histories
  • Explaining treatment procedures to patients
  • Preparing patients for examinations
  • Assisting the physician during examinations
  • Collecting and preparing laboratory specimens
  • Performing basic laboratory tests
  • Instructing patients about medication and special diets
  • Preparing and administering medications, including by intramuscular, intradermal, and subcutaneous injections—including vaccinations/immunizations, as directed by a physician or other licensed provider (e.g., a nurse practitioner or physician assistant)
  • Transmitting prescription refills as directed
  • Phlebotomy
  • Taking electrocardiograms
  • Wound care and changing dressing

Tech Tier 1 Agent

Apple
06.2022 - 05.2023
  • Identifies, investigates, and resolves users problems with computer software and hardware
  • Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns
  • Consults with users to determine steps and procedures taken to identify and resolve the problem
  • Applies knowledge of computer software, hardware, and procedures to solve problems
  • Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
  • Collaborates with other staff to research and resolve problems
  • Collaborates with programmers to explain errors and/or recommend modifications in programs
  • Arranges service by software or hardware vendors to repair or replace defective products
  • Maintains knowledge of technology innovations and trends
  • Performs other related duties as assigned

Beauty Influencer

Alorica
06.2021 - 06.2022
  • May identify potential sales opportunities with customers regarding their product needs, or up selling related products
  • Ability to influence outcomes: Overcome objections, promote subscription benefits, encourage/enable new sign-ups
  • Handles escalated (sensitive, urgent and particularly unusual) emails or letters by following established guidelines and procedures or exceptions to these under direction of client procedures
  • Completes, maintains, and processes pertinent records with a high attention to detail to ensure accurate data is entered in CRM, client systems, and other technology as needed
  • Create and update orders with accuracy and a high degree of sales ethics
  • Completes daily tasks within pre-established timelines
  • Meets all identified team and client performance metrics, goals and deadlines in a fast paced, ever changing, high performing team-based environment
  • Recommends improvements to management in service, product, procedures, and/or packaging to support operational excellence or to prevent future issues of a similar nature
  • Every day, we aim to live up to our mission of creating insanely great customer experiences

Department manager

Walmart
11.2018 - 06.2021
  • Recruiting, interviewing and orienting new staff members
  • Monitoring and evaluating staff performance
  • Managing a departmental budget and forecasting budgetary requirements
  • Setting strategic long and short-term departmental goals and evaluating outcomes
  • Motivating and inspiring staff and facilitating personal growth
  • Ensuring high levels of productivity are maintained
  • Ensuring the highest levels of quality are met
  • Communicating job expectations to staff
  • Conducting training and seminars for continued skills improvement
  • Fostering a productive working environment
  • Ensuring adherence to company and industry regulations

Education

Licensed Practical Nurse -

Gwinnett College Institute
03.2025

Medical Assistant -

Southern Technical College
10.2022

Diploma -

Seminole High School
05.2018

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Medical terminology
  • Vital sign monitoring
  • EMR / EHR
  • Direct patient care
  • Clinical documentation
  • Patient-focused care
  • Phlebotomy
  • CPR
  • Immunization administration
  • Phlebotomy techniques
  • Specimens collection and processing
  • Medical procedures
  • Laboratory specimen collection

Certification

  • OSHA, 01/01/24
  • HIPAA, 01/01/24
  • BLS/CPR, 09/01/24, 09/30/26
  • Certified Medical Assistant (CCMA), 01/01/23

Awards

President’s List, 01/01/22 - 10/31/22

Timeline

Clinical Supervisor

UCF Health
05.2023 - Current

Tech Tier 1 Agent

Apple
06.2022 - 05.2023

Beauty Influencer

Alorica
06.2021 - 06.2022

Department manager

Walmart
11.2018 - 06.2021

Licensed Practical Nurse -

Gwinnett College Institute

Diploma -

Seminole High School

Medical Assistant -

Southern Technical College

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Aliyah Taylor