Aliyah Trice
Baltimore,MD
Summary
Customer focused professional transitioning from a fast paced retail environment to an office setting. Proven expertise in customer experience and multitasking. Dedicated to providing excellent administrative support and enhancing customer satisfaction.
Overview
9
9
years of professional experience
Work History
Lead Sales Key Holder
Brightside Boutique
Baltimore, MD
07.2023 - Current
- Supervised daily operations to ensure optimal customer service and product presentation.
- Trained and mentored new staff on sales techniques and inventory management.
- Developed effective sales strategies to enhance customer engagement and loyalty.
- Managed cash handling procedures to maintain financial accuracy and accountability.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction ratings.
Key Holder
Marshalls
Owings Mills, MD
01.2023 - 08.2023
- Assisted in daily store operations, ensuring smooth workflow and customer satisfaction.
- Maintained accurate inventory levels through regular stock checks and replenishment.
- Trained new staff on operational procedures and customer service standards.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with management to streamline processes and improve store efficiency.
- Managed multi-line phone system per day, directed calls to appropriate departments.
Department Coordinator
Marshalls
Owings Mills, MD
09.2017 - 08.2023
- Coordinated departmental communications to enhance information flow and support team objectives.
- Streamlined scheduling processes to optimize resource allocation and improve operational efficiency.
- Assisted in training new staff on company policies and operational procedures to ensure compliance.
- Managed inventory documentation, ensuring accuracy and timely updates to support procurement activities.
Education
Esthetics And Skin Therapy
Cortiva Institute
Linthicum Heights, MD05.2022
Pikesville High School
Pikesville, MD05.2017
Skills
- Store operations
- Inventory control
- Customer service
- Task delegation
- Scheduling coordination
- Multitasking and prioritizing
- Time management
- Attention to detail
- Organizational skills
Timeline
Lead Sales Key Holder
Brightside Boutique
07.2023 - Current
Key Holder
Marshalls
01.2023 - 08.2023
Department Coordinator
Marshalls
09.2017 - 08.2023
Esthetics And Skin Therapy
Cortiva Institute
Pikesville High School