Aliyah Weekly
Harbor Freight
Fort Worth
6
years of professional experience
Dynamic and results-driven professional with a strong background in customer service and sales communication. Proven ability to enhance customer satisfaction through relationship building and effective problem resolution. Skilled in cash handling accuracy and detail orientation, consistently achieving operational goals while maintaining a positive store environment.
Work History
Store Associate
1 Year 8 Months- Assisted customers with product inquiries and sales transactions including adding a membership or warranty.
- Operated cash register, processing cash and electronic payments efficiently.
- Stocked inventory, ensuring accurate product placement and availability.
- Monitored store security, reporting any suspicious activity to management.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Participated in training sessions to stay updated on product information and company policies.
- Utilized product knowledge to offer alternatives when specific items were out of stock, maintaining potential sales.
Appointment Setter
1 Year 10 Months- Scheduled appointments for potential customers through effective communication and persuasive techniques.
- Managed lead database, ensuring accuracy and timely follow-up with prospects.
- Collaborated with sales team to streamline appointment-setting processes, enhancing overall efficiency.
- Utilized CRM software to track interactions and optimize scheduling strategies based on customer feedback.
- Trained new appointment setters on best practices and effective communication methods.
- Fostered strong relationships with clients, contributing to improved customer satisfaction and retention rates.
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
Store Associate
10 Months- Assisted customers with product questions and facilitated sales transactions.
- Maintained cleanliness and organization of store displays and shelves.
- Operated cash register to process cash and electronic payments efficiently.
- Stocked inventory while ensuring accurate product placement and availability.
- Collaborated with team members to achieve daily operational goals.
Certified Nursing Assistant
9 Months- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained accurate patient records and documentation for care continuity.
- Collaborated with healthcare team to develop personalized care plans.
- Provided emotional support to patients, enhancing their overall well-being.
- Trained new staff on patient care procedures and facility policies.
Education
- Environmental Science
Skills
Customer service
Cash handling accuracy
Sales communication
Merchandising techniques
Detail orientation
Store cleanliness maintenance
Safety oversight
Computer literacy fundamentals
Relationship building
Active listening
Timeline
Store Associate
Harbor Freight
10.2023 - 06.2025Read More
Appointment Setter
Blue Raven Solar
11.2021 - 09.2023Read More
Store Associate
QuikTrip
08.2020 - 06.2021Read More
Certified Nursing Assistant
Mira Vista Court
08.2019 - 05.2020Read More
Tarleton State University
from Environmental Science
Read More