Aliyah Wilson
Bowie,MD
Summary
High-energy, diligent and charismatic Shift Supervisor whom brings outstanding leadership skills and industry knowledge developed over a well mentored & guided starting career in management. Managing inventory (operations)/ new products and delegating work to employees whilst maintaining positive & uplifting energy in the work environment. Positive and upbeat professional with results-focused approach and high guests' satisfaction rates.
Overview
1
1
year of professional experience
Work History
Shift Supervisor
CVS Pharmacy
Bowie, MD
03.2024 - Current
- Resolved customer complaints in a timely manner.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Collaborated with management to plan special events or promotions.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Assisted customers with product selection when needed.
- Completed opening and closing duties to facilitate business operations.
- Monitored security and enforced loss prevention strategies during shift.
- Ensured all safety and sanitation regulations were met throughout the shift.
Server/Hostess
Milk & Honey Restaurant
Bowie, MD
07.2023 - 03.2024
- Provided excellent customer service to ensure satisfaction.
- Greeted guests, assigned them tables, walked them to their assigned tables, and provided them with menus and hand-rolled silverware.
- Maintained knowledge of current menu items, sales, promotions, new menu items, garnishes, ingredients, and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times, especially for large parties.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties, such as setting up the dining area, restocking supplies, maintaining restroom, work areas, and dining room cleanliness.
- Catered to large parties of 20-25 alone as well as 25+ with support.
Education
High School Diploma -
St.Vincent Palotti High School
Laurel, MD05-2022
Skills
- Inventory Control
- Customer-Oriented
- Cash handling ability
- Strategic Planning
- Workplace Safety & Reviews
- Training and Mentoring
- Supply Restocking
- Table Setting
- Strong Work Ethic
- Order Accuracy
- POS operation
- Sales expertise & Technique
- Safe Food Handling
- Guest Engagement
Timeline
Shift Supervisor
CVS Pharmacy
03.2024 - Current
Server/Hostess
Milk & Honey Restaurant
07.2023 - 03.2024
High School Diploma -
St.Vincent Palotti High School