Summary
Overview
Work History
Education
Skills
Timeline
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Aliyahna Reynoso

St.johns,FL

Summary

Dependable server with providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

5
5
years of professional experience

Work History

Server & Bartender

Beachwalk Club
09.2021 - 11.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served high customer volumes during special events, nights, and weekends.

Manger Assistant

V Pizza
09.2018 - 08.2021
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
  • Set schedules for the front of house staff by planning and designating shifts and hours.
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
  • Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.

Education

High School Diploma -

Creekside High School
St. Johns FL
05.2019

Associate of Arts -

St.Johns River State College
Saint Augustine, FL
12.2022

Bachelor of Arts - Elementary Education

University of North Florida
Jacksonville, FL
05.2025

Skills

  • Food Delivery
  • Guest Engagement
  • Order Management
  • Food Inspection
  • Hospitality Service Expertise
  • Menu Memorization
  • Beverage Preparation
  • Daily Specials Memorization

Timeline

Server & Bartender

Beachwalk Club
09.2021 - 11.2023

Manger Assistant

V Pizza
09.2018 - 08.2021

High School Diploma -

Creekside High School

Associate of Arts -

St.Johns River State College

Bachelor of Arts - Elementary Education

University of North Florida

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Aliyahna Reynoso