ALIYOU SULTAN

• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
• Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food other products.
• Motivated staff to perform at peak efficiency and quality.
• Oversaw food preparation and monitored safety protocols.

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• Assisting in execution of new and revising policies and procedures affecting food services.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Developed training, task and process guidelines and communicated clear and concise directions to employees.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

• Participated in planning and implementing department programs
• Upheld compliance standards for service and meal quality.
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Cross-trained existing employees to maximize team agility and performance.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Established and updated work schedules to account for changing staff levels and expected workloads.

• Responsible for greeting guests and checking them in thoroughly and answering any questions
• Responsible for auditing all guest information from the day and creating a completed report for management by the next morning
• Assisted in organizing facilities services to take care of customer issues as quickly as possible.

• Oversaw hotel staff performance and assisted with the preparation of staff assessments
• Maintained inventories of hotel supplies and prepared purchase orders
• Assisted hotel manager with front desk operations.
• Prepared weekly employee schedules.
• Assisted with new hire training sessions.