Aliysia Reed
Riverdale,GA
Summary
Results-oriented hospitality professional prepared to excel in guest services. Known for effectively addressing guest concerns and consistently delivering high-quality service. Reliable team player with flexible approach, fostering collaboration and adapting to dynamic environments. Expertise in interpersonal communication and conflict resolution.
Overview
7
7
years of professional experience
Work History
Guest Service Associate
Georgia Aquarium
Atlanta, GA
06.2023 - Current
- At the aquarium, I greet guests, answer questions at our information desk, answer phone calls, sell and refund tickets, usher guests into shows, scan tickets, and overall, create a friendly and welcoming environment for guests. Since I've worked here, I've been promoted to a level 3 Team Specialist and have also been voted employee of the month.
Head Office Clerk
Status:Home
Jonesboro, GA
09.2019 - 05.2022
- Managed office supplies inventory, ensuring availability and reducing shortages.
- Coordinated appointment scheduling for management, optimizing daily operations.
- Processed incoming documents, maintaining accurate filing systems for easy retrieval.
- Assisted in data entry tasks, enhancing accuracy of records and reports.
- Trained junior clerks on office software and best practices, fostering team development.
- Maintained a clean and professional office environment by overseeing housekeeping tasks and coordinating with facilities staff when necessary.
Team Member
Papa John's
College Park, GA
10.2021 - 05.2022
- Assisted in-store operations by supporting team members and performing cashier duties. Operated the oven and managed the makeline to fulfill customer orders.
Education
Bachelor of Interdisciplinary Studies - Human Learning And Development
Georgia State University
Atlanta, GA12.2027
Skills
- Front desk
- Computer operation
- Experience with children (3 years)
- Writing Skills
- Hospitality
- Phone etiquette
- Math
- Communication skills
- Cash handling
- Tutoring
Timeline
Guest Service Associate
Georgia Aquarium
06.2023 - Current
Team Member
Papa John's
10.2021 - 05.2022
Head Office Clerk
Status:Home
09.2019 - 05.2022
Bachelor of Interdisciplinary Studies - Human Learning And Development
Georgia State University