Alizé Rodriguez
Customer Service Manager
Winter Haven,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Shift Manager
Starbucks
Winter Haven, FL
11.2019 - 03.2023
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Reviewed repeated issues within operations and business management to solve problems
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Guest Service Team Leader
Target
Middletown, NY
11.2016 - 11.2019
- Led team meetings to address concerns and inform employees of new policies and procedures.
- Monitored staff members' time and attendance to correct issues and provide accurate timesheet information for payroll processing
- Trained and regularly mentored associates on performance-oriented strategies and customer service
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Education
Undergraduate - Business administration and management
Purdue University
01.2018 - 04.2019
High school diploma - undefined
East stroudsburg high school
09.2013 - 06.2014
High school diploma - Law and Finance
Bronx School Of Law And Finance
09.2010 - 06.2013
Skills
Accurate money handling
Additional Information
United States Army Veteran
Certification
National Food Safety Manager
Timeline
National Food Safety Manager
02-2028
Shift Manager
Starbucks
11.2019 - 03.2023
Undergraduate - Business administration and management
Purdue University
01.2018 - 04.2019
Guest Service Team Leader
Target
11.2016 - 11.2019
High school diploma - undefined
East stroudsburg high school
09.2013 - 06.2014
High school diploma - Law and Finance
Bronx School Of Law And Finance
09.2010 - 06.2013