Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Alizé Rodriguez

Customer Service Manager
Winter Haven,FL

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Shift Manager

Starbucks
Winter Haven, FL
11.2019 - 03.2023


  • Collaborated with marketing department to launch and manage promotional activities and campaigns.
  • Reviewed repeated issues within operations and business management to solve problems
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Guest Service Team Leader

Target
Middletown, NY
11.2016 - 11.2019
  • Led team meetings to address concerns and inform employees of new policies and procedures.
  • Monitored staff members' time and attendance to correct issues and provide accurate timesheet information for payroll processing
  • Trained and regularly mentored associates on performance-oriented strategies and customer service
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.

Education

Undergraduate - Business administration and management

Purdue University
01.2018 - 04.2019

High school diploma - undefined

East stroudsburg high school
09.2013 - 06.2014

High school diploma - Law and Finance

Bronx School Of Law And Finance
09.2010 - 06.2013

Skills

    Accurate money handling

Additional Information

United States Army Veteran

Certification

National Food Safety Manager

Timeline

National Food Safety Manager

02-2028

Shift Manager

Starbucks
11.2019 - 03.2023

Undergraduate - Business administration and management

Purdue University
01.2018 - 04.2019

Guest Service Team Leader

Target
11.2016 - 11.2019

High school diploma - undefined

East stroudsburg high school
09.2013 - 06.2014

High school diploma - Law and Finance

Bronx School Of Law And Finance
09.2010 - 06.2013
Alizé RodriguezCustomer Service Manager