Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alizè Ulloa

Albuquerque,NM

Summary

Dedicated and compassionate Customer Service Representative and healthcare professional with a strong commitment to delivering high-quality care. Skilled in communication, teamwork, and performing effectively under pressure. CPR certified and recognized for reliability and professionalism. Eager to advance within the healthcare field and transition into a nursing role. I currently hold a high school diploma from Manzano high School and a Certified Nursing Assistant certification from Central New Mexico Community College. Highly motivated to contribute to patient well-being and continuously grow in clinical knowledge and skills.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Skate-O-Mania
06.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts and/or escalating major issues to supervisor.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about services provided.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
  • Provided language translation services for customer service inquiries.

Student Nursing Assistant

Odelia Healthcare
11.2023 - 01.2024
  • Ensured accurate documentation of patient information by maintaining thorough records of medical histories, vital signs, medications administered, and reported any abnormalities to nursing staff ensuring timely intervention when necessary.
  • Assisted nurses with daily tasks, streamlining workflow and increasing efficiency within the healthcare team.
  • Provided top-quality personal care to patients, including bathing, dressing, feeding, and mobility assistance ensuring compassion to build positive patient relationship.
  • Managed time efficiently when caring for multiple patients simultaneously during busy shifts without compromising individualized attention or quality of service.

Education

Bachelor of Science - Nursing

University of New Mexico
Albuquerque, NM
05-2028

Certified Nursing Assistant - Nursing

Central New Mexico Community College
Albuquerque, NM
08-2024

High School Diploma -

Manzano High School
Albuquerque, NM
05-2024

Skills

  • Effective listening
  • Analytical reasoning
  • Teamwork and Collaboration
  • Adaptability and flexibility
  • Clear and concise communication
  • Medical terminology
  • CPR certification
  • Collecting vital signs
  • Bilingual

Certification

  • CNA - Certified Nurse Assistant

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Skate-O-Mania
06.2024 - Current

Student Nursing Assistant

Odelia Healthcare
11.2023 - 01.2024

Bachelor of Science - Nursing

University of New Mexico

Certified Nursing Assistant - Nursing

Central New Mexico Community College

High School Diploma -

Manzano High School

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Alizè Ulloa