Aliza Cantu
Harlingen
Summary
Professional with strong background in customer interactions, service solutions, office management, and executive support. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. With a strong background in executive support, managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
5
5
years of professional experience
Work History
Executive Assistant
Cross Church
Harlingen, TX
05.2024 - Current
- Coordinated executive schedules, ensuring efficient time management and prioritization of meetings.
- Streamlined communication among departments, enhancing collaboration and information flow.
- Assisted in project management tasks, tracking progress and facilitating timely completion of deliverables.
- Handled confidential and sensitive information with discretion and tact.
Customer Service Representative
TJ Maxx
Harlingen, TX
10.2024 - 06.2025
- Supported training of new staff on customer service protocols and procedures.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Assisted customers and handled check out with speed but yet exellence
Customer Associate
Planet Fitness Gym
Weslaco, TX
08.2023 - 06.2024
- Processed transactions accurately using point-of-sale systems to enhance operational efficiency.
- Monitored inventory levels, coordinating restocking efforts for optimal product availability.
- Assisted in maintaining store cleanliness, contributing to a pleasant shopping environment.
Receptionist
Cross Church
San Benito, TX
04.2022 - 05.2024
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate staff efficiently.
- Handled cash transactions and maintained sales and payments records accurately.
Customer Service Representative
Walgreens
Harlingen, TX
02.2021 - 04.2022
- Resolved customer issues through effective communication and problem-solving techniques.
- Maintained knowledge of products and services to provide informed support to customers.
- Assisted customers with inquiries, providing prompt and accurate information.
Education
Associates of Business Administration - Business Administration
Southern Career Institute
Harlingen, TX09-2025
High School Diploma -
Harlingen High School South
Harlingen, TX05-2019
Skills
- Customer service
- Problem resolution
- Order processing
- Team collaboration
- Time management
- Executive support
- Administrative support
- Microsoft office proficency
Accomplishments
- Top Donation Earner at Walgreens Co. 2021
- Culture Campion Winner at Cross Church 2025
Timeline
Customer Service Representative
TJ Maxx
10.2024 - 06.2025
Executive Assistant
Cross Church
05.2024 - Current
Customer Associate
Planet Fitness Gym
08.2023 - 06.2024
Receptionist
Cross Church
04.2022 - 05.2024
Customer Service Representative
Walgreens
02.2021 - 04.2022
Associates of Business Administration - Business Administration
Southern Career Institute
High School Diploma -
Harlingen High School South