Alizabeth Scott
Park Hills,Missouri
Summary
Driven professional with a proven track record at Walmart, adept in customer service and data entry proficiency. Excelled in improving order accuracy and resolving customer issues, enhancing satisfaction rates. Skilled in team collaboration and analytical thinking, consistently achieving goals with over 90% efficiency. Demonstrates strong problem-solving abilities and a calm demeanor under pressure, fostering positive outcomes.
Overview
9
9
years of professional experience
Work History
Online Grocery Associate
Walmart
06.2018 - Current
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Team Leader Manager
Hardees Resturamt
05.2015 - 06.2018
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Central High School
Park Hills, MO06.2017
Skills
- Data entry proficiency
- Customer Service
- Regulatory Compliance
- De-Escalation Techniques
- Staff education and training
- Problem-solving abilities
- Shipping procedures understanding
- Data Evaluation
- Money handling abilities
- Business Development
- Calm Under Pressure
- Team Collaboration
- Analytical Thinking
- Estimating
- Time Management
- Active Listening
- Team building
- Order Fulfillment
- Data Entry
- Understanding Customer Needs
Timeline
Online Grocery Associate
Walmart
06.2018 - Current
Team Leader Manager
Hardees Resturamt
05.2015 - 06.2018
High School Diploma -
Central High School
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