Alizahia Charles
Summary
Dedicated professional with strong communication and conflict resolution skills. Experienced in customer relationship management and process improvement, consistently achieving high customer satisfaction ratings. Active in any learning environment. Versatile and proactive with experience in customer service, relationships, and time management.
Overview
3
3
years of professional experience
Work History
Telephone Interviewer
ReconMR
Corpus Christi
04.2024 - 08.2024
- Conducted telephone interviews to gather data for market research projects.
- Recorded responses accurately using company-specific software for data analysis.
- Followed interview scripts to ensure consistent and reliable information collection.
- Engaged participants with clear communication to maintain interest and cooperation.
- Assisted in training new interviewers on best practices and company guidelines.
- Analyzed feedback from interviews to improve questioning methods and processes.
- Maintained confidentiality of participant information in compliance with company policies.
- Identified trends in customer feedback, providing detailed reports to management team.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Monitored customer satisfaction ratings to identify areas for improvement.
- Developed strategies for improving customer satisfaction when conducting telephone interviews.
- Maintained a professional attitude while conducting surveys in accordance with company policies and procedures.
- Worked collaboratively with other members of the research team in order to ensure successful completion of projects.
- Provided support and guidance throughout the entire interviewing process, answering any questions that may arise.
- Used computers or specified forms to compile, record and code results or data from interview or survey.
Waitress
Snapkas
Corpus Christi
02.2021 - 08.2024
- Served food and beverages while ensuring guest satisfaction.
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest experience.
- Maintained cleanliness and organization of dining area and service stations.
- Handled cash transactions and processed payments with accuracy.
- Assisted in training new staff on company service standards.
- Cultivated positive relationships with regular customers through engaging conversations, fostering loyalty.
- Resolved customer complaints and concerns promptly, ensuring satisfaction and repeat business.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Supported wait staff during peak service hours by delivering food and drinks efficiently.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent services in every category besides directly cooking
Education
High School Diploma -
W.B Ray High School
Corpus Christi, TX05-2024
Skills
- Customer relationship management
- Time management
- Effective communication
- Process improvement
- Conflict resolution
- Training and development
- Feedback receptivity
- Customer communications
- Assertiveness
- Active learning
- Social perceptiveness
- Flexibility
- Organization
- Teamwork
- Data review and analysis
- Decision-making
- Reliability
- Quick-learning
- Cross-cultural sensitivity
- Data collection
Timeline
Telephone Interviewer
ReconMR
04.2024 - 08.2024
Waitress
Snapkas
02.2021 - 08.2024
High School Diploma -
W.B Ray High School