Shaunta Rouse-Watson
Snellville,GA
Summary
Dedicated Supervisor possessing skilled in addressing and resolving conflicts to maintain team harmony and performance. Offers 10+ years of experience leading talented teams and exceeding objectives. Background includes strong history in Customer Service work.
Overview
26
26
years of professional experience
Work History
Supervisor
TSIA
Atlanta, GA
05.2019 - Current
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored operations and reviewed records and metrics to understand company performance.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
Account Manager
Tmoblie
Charleston, SC
01.2010 - 08.2018
- Acted as main point of contact in matters relating to client concerns and needs.
- Renewed existing accounts by cementing trusting relationships with customers.
- Negotiated contracts and closed agreements to maximize profits.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
Supervisor
Bellsouth
Hyattsville, MD
03.2006 - 12.2009
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Implemented strategies to take advantage of new opportunities.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Monitored employee productivity to provide constructive feedback and coaching.
Telephone Sales Representative
Future Call
Augusta, GA
05.1998 - 02.2006
- Participated in team meetings to discuss strategies for meeting sales targets.
- Answered incoming calls from prospective customers to assist and promote offerings.
- Prospected for new business and followed up with pipeline leads.
- Kept abreast of changes in product lines, promotions, pricing structures.
Education
Bachelor of Arts - Accounting
Augusta State University
Augusta, GA05-2001
Skills
- Data Analytics
- Schedule Development
- Inventory Control
- Strategic Planning
- Staff Management
- Processes and Procedures
- Process Monitoring and Improvement
Timeline
Supervisor
TSIA
05.2019 - Current
Account Manager
Tmoblie
01.2010 - 08.2018
Supervisor
Bellsouth
03.2006 - 12.2009
Telephone Sales Representative
Future Call
05.1998 - 02.2006
Bachelor of Arts - Accounting
Augusta State University
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