Alize Jacobo
Summary
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Shift Leader
Panda Express
02.2024 - Current
- Trained new employees and delegated daily tasks to enhance team efficiency.
- Trained new employees on food safety and customer service standards.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints by offering tailored solutions, ensuring high levels of customer satisfaction.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Completed cash and credit card transactions accurately using POS software.
- Facilitated communication between upper management and staff, streamlining updates on daily operations.
Account Resolution Specialist
Butler and Associates, P.A
Topeka
09.2025 - 04.2026
- Managed high-volume inquiries regarding billing issues and payment processing.
- Assisted clients in understanding account statements and resolving disputes effectively.
- Collaborated with team members to improve account resolution processes and procedures.
- Handled high-volume billing inquiries and processed payments to ensure timely resolutions.
- Guided clients in understanding account statements and effectively resolving disputes to enhance satisfaction.
- Provided exceptional customer service by responding promptly to phone calls and emails from customers.
- Responded promptly to customer calls and emails, delivering exceptional service to address inquiries.
- Utilized various computer applications such as Microsoft Office Suite, accounting software.
CSR
Conduent
05.2023 - 08.2023
- Helped customers open and activate new accounts by providing information about Medicaid so they could have a better understanding of the program before applying.
- Looked at account and service histories to see if there were any patterns, and then used the information to prevent future problems.
- Entered customer interaction details into [KMMS] to track requests, document problems, and record solutions offered.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Handled customer inquiries through various communication channels consistently.
- Resolved customer issues efficiently while maintaining company policies.
Barista
Scooter's Coffee
07.2021 - 08.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Prepared and served high-quality coffee beverages to customers.
- Maintained cleanliness and organization of the coffee shop environment.
- Operated espresso machines and other coffee equipment efficiently.
- Assisted in training new employees on shift operations.
Cashier
Panaderia Monterrey
08.2020 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed customer transactions efficiently and accurately at busy bakery counter.
- Maintained cleanliness and organization of checkout area in high-traffic environment.
- Assisted customers with product selections and answered inquiries about baked goods.
Education
Major in Psychology
University of Kansas
Lawrence, KS 05.2023 - 05.2026
Minor in Political Science
University of Kansas
Lawrence, KS 05.2023 - 05.2026
High School -
Highland Park High School
Topeka, KSSkills
- Operations management
- Account management
- Client engagement
- Team leadership
- Problem solving
- Effective communication skills
- Microsoft Office proficiency
- Data entry
Languages
- Spanish
- English
Timeline
Account Resolution Specialist
Butler and Associates, P.A
09.2025 - 04.2026
Shift Leader
Panda Express
02.2024 - Current
Major in Psychology
University of Kansas
05.2023 - 05.2026
Minor in Political Science
University of Kansas
05.2023 - 05.2026
CSR
Conduent
05.2023 - 08.2023
Barista
Scooter's Coffee
07.2021 - 08.2023
Cashier
Panaderia Monterrey
08.2020 - 05.2021
High School -
Highland Park High School